Information Desk Greeter I, Full-Time 40 Hours

POSITION SUMMARY

The Clinic Greeter functions as an information resource for all guests including families, patients, physicians, associates, and visitors. Performs general duties including telephone reception, provides information to callers, and takes, and routes telephone calls as needed.

This position is full-time, 40 hours per week.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Receives, greets and provides needed information and assistance to all visitors and contacts at the Welcome Desks.

• Performs general clerical duties and customer support tasks.

• Receives incoming telephone calls.

• Utilizes computer and software programs to execute job functions.

• Updates digital directories in the lobby

• Observes patient needs when they are entering the clinic and assists them as needed

• Observes the entrance area of the lobby area for safety situations and calls the appropriate parties if assistance is needed

• Maintains the lobby area to ensure it is clean and orderly

• Opens and sorts all mail for the clinic manager; obtains any supporting documentation needed to process requests prior to forwarding to the clinic manager; routes all mail intended for other parties appropriately

• Regular and predictable attendance

• Ability to work in a cooperative manner with others

• Performs other related duties as assigned

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: Customer service experience in a professional environment and/or a healthcare environment is preferred.

Computer Skills:

Must be computer literate. Basic computer skills are required. Proficient in Microsoft Word and Microsoft Outlook is required.

POSITION QUALIFICATIONS

Competency Statement(s)/Mental Demands

• Active Listening

• Ability to actively attend to, convey, and understand the comments and questions of others.

• Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Oral Communication

• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication

• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork

• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Quality

• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Dependability

• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Adaptability

• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Organizational Support

• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Safety and Security

• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Professionalism

• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Problem Solving

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Stand

O

Lift/Carry

10 lbs or less

O

Walk

O

11-20 lbs

O

Sit

C

21-50 lbs

N

Manually Manipulate

O

51-100 lbs

N

Reach Outward

O

Over 100 lbs

N

Reach Above Shoulder

O

Climb

N

Push/Pull

Crawl

N

12 lbs or less

O

Squat or Kneel

N

13-25 lbs

N

Bend

O

26-40 lbs

N

Grasp

O

41-100 lbs

N

Speak

C

Other Physical Requirements

Vision (Near)

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.

• Medical / Dental / Vision Insurance

• HRA Option

• Flexible Spending Account

• Basic Life Insurance

• Voluntary Life Insurance Option

• Long-Term Disability

• Voluntary Short-Term Disability

• Accident Insurance

• Critical Illness Insurance

• 401(k) Plan Matching + Profit Sharing

• Employee Assistance Program

• Paid Time Off

• 8 Paid Holidays

ADA Disclaimer: In developing this job, description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

WORK ENVIRONMENT

Work is performed in a healthcare and office environment. The noise level is usually moderate. Must understand the risks involved in working with or around blood borne and airborne pathogens. Must maintain a safe work environment in compliance with all standards, rules and regulations under the OSHA act. Must adapt to schedule changes as needed.