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Information Desk - Customer Service Staff

Expired Job

State Of Iowa Des Moines , IA 50301

Posted 4 months ago

Job Description:

This is a non-merit position with the Iowa Department of Cultural Affairs.

The Iowa Department of Cultural Affairs is looking to fill an Information Desk

  • Customer Service Staff (Utility Worker) to assist the state.

The State Historical Museum of Iowa is seeking qualified candidates to join the Information Desk

  • Customer Service team. This part time position requires candidates to work during facility's operating hours which are Monday

  • Saturday, 9 AM - 4:30 PM. The Information Desk

  • Customer Service team is responsible for creating a positive visitor experience by offering guidance and general knowledge of the museum exhibits, creating an environment that is welcoming and promotes learning across all ages, and provides outstanding customer service to all visitors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and perform other duties as assigned. Primary functions include;

  • Assist visitors by providing general information about the State Historical Museum of Iowa, including orientation, exhibits and educational programming.

  • Actively engage with visitors to determine their reason for visiting and make suggestions based on their reason/interests. Respond promptly to guest comments, questions and concerns.

  • Ensure visitors are aware of facility policies including the photography policy, school group policies, etc.

  • Assist with managing crowds during high visitation times.

  • Obtain important visitor information via Salesforce kiosk stands. Maintain integrity of equipment and report issues to the leading supervisor.

  • Organize, clean and monitor the information desk and surrounding areas to ensure it's presentable and safe.

  • Maintain integrity of exhibits, specifically Hands on History, by ensuring the space is clean and organized.

  • Maintain knowledge of State Historical Museum of Iowa programs and events to better serve visitors.

  • Participate in training opportunities at the State Historical Museum of Iowa.

  • Provide administrative assistance to multiple departments by transferring calls, directing mail/packages, etc.

  • If time allows, assist with department based projects (scanning documents for the State Historic Preservation Office, educational programming, inventory equipment, etc.)

Key competencies which are needed for this position include;

  • Ability to effectively communicate with visitors. Remain polite, courteous and helpful at all times.

  • Ability to work independently as well as in a team environment.

  • Ability to solve complex problems and independently make decisions.

  • Possess strong interpersonal and communication skills.

Minimum Qualification Requirements

No specific education or experience is required.

For additional information, please click on this link to view the job description.


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Information Desk - Customer Service Staff

Expired Job

State Of Iowa