Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Information Desk - Customer Service Staff

Expired Job

State Of Iowa Des Moines , IA 50301

Posted 3 months ago

Job Description:

This is a non-merit position with the Iowa Department of Cultural Affairs.

The Iowa Department of Cultural Affairs is looking to fill an Information Desk

  • Customer Service Staff (Utility Worker) to assist the state.

The State Historical Museum of Iowa is seeking qualified candidates to join the Information Desk

  • Customer Service team. This part time position requires candidates to work during facility's operating hours which are Monday

  • Saturday, 9 AM - 4:30 PM. The Information Desk

  • Customer Service team is responsible for creating a positive visitor experience by offering guidance and general knowledge of the museum exhibits, creating an environment that is welcoming and promotes learning across all ages, and provides outstanding customer service to all visitors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and perform other duties as assigned. Primary functions include;

  • Assist visitors by providing general information about the State Historical Museum of Iowa, including orientation, exhibits and educational programming.

  • Actively engage with visitors to determine their reason for visiting and make suggestions based on their reason/interests. Respond promptly to guest comments, questions and concerns.

  • Ensure visitors are aware of facility policies including the photography policy, school group policies, etc.

  • Assist with managing crowds during high visitation times.

  • Obtain important visitor information via Salesforce kiosk stands. Maintain integrity of equipment and report issues to the leading supervisor.

  • Organize, clean and monitor the information desk and surrounding areas to ensure it's presentable and safe.

  • Maintain integrity of exhibits, specifically Hands on History, by ensuring the space is clean and organized.

  • Maintain knowledge of State Historical Museum of Iowa programs and events to better serve visitors.

  • Participate in training opportunities at the State Historical Museum of Iowa.

  • Provide administrative assistance to multiple departments by transferring calls, directing mail/packages, etc.

  • If time allows, assist with department based projects (scanning documents for the State Historic Preservation Office, educational programming, inventory equipment, etc.)

Key competencies which are needed for this position include;

  • Ability to effectively communicate with visitors. Remain polite, courteous and helpful at all times.

  • Ability to work independently as well as in a team environment.

  • Ability to solve complex problems and independently make decisions.

  • Possess strong interpersonal and communication skills.

Minimum Qualification Requirements

No specific education or experience is required.

For additional information, please click on this link to view the job description.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Agent Guest Service

Hilton Worldwide

Posted Yesterday

VIEW JOBS 11/20/2018 12:00:00 AM 2019-02-18T00:00 Job Summary A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Hilton Worldwide Des Moines IA

Information Desk - Customer Service Staff

Expired Job

State Of Iowa