Information Desk Assistant

Valley Health Winchester , VA 22603

Posted 4 months ago

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

Information Desk Assistant is a key role in the patient experience and must demonstrate excellence to all patient and customer upon arrival and telephone interactions. This position will include access in a timely manner, accurate information for patient appointments or services without interruption in their medical treatment and health care experiences; provide accurate and appropriate wayfinding assistance including wheelchair, escorts or courtesy van service; resolves problems with patient appointments or concerns by consulting with clinics/physicians and other health care team members for optimum care and timely service; providing timely customer service to include but not limited to newspapers, magazines, flowers, and patient mail; provide support and training for volunteers assigned to the team; demonstrates the ability to handle complex and/or difficult situations with compassion; pays attention to detail, prioritize work demands and has the ability to work quickly and accurately in a high foot-traffic environment. ; monitor lobby environment to anticipate public needs and proactively intervenes when guest exhibit anxiety/ stress /confusion; assist with other duties as needed.

What You Will Bring:

Education

Associates preferred may substitute 3 to 5 years equivalent work experience in customer service

Qualifications

  • Knowledge of medical terminology preferred. Proficient in use of computer/keyboard required. Basic mathematics skills. Effective communication skills a must. Demonstrates good judgement. Works well under stress.

What You Will Get:

  • Competitive salary

  • Flexible scheduling

  • Onsite Childcare (available at some locations)

  • Health Insurance

  • Paid Time Off

  • Wellness Program

  • Tuition Assistance

  • Retirement Plan

  • Life Insurance

  • some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.

We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks

VA State Police
3rd party Background Check

FLSA Classification

Non-exempt

Grade
104

Physical Demands
6 B Volunteer, Hospitality, Thrift Shop


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Information Desk Assistant

Valley Health