Information Commons Assistant Students Only (Federal Work Study)

Title: Information Commons Assistant STUDENTS ONLY (Federal Work Study)

Salary Range: $12/hr

Standard Hours: Up to 20

Work Location: On-Site

FLSA Status: Non-Exempt

College: Gateway Community & Technical College

Campus Location: Covington

Department: Library & Information Services

Job Summary

Gateway Community and Technical College invites applications for a part-time (Gateway student only) Information Commons Assistant at our Covington Campus. This position will provide high-quality customer service, answer questions and address the needs of individuals who visit our campuses.

The Federal Work Study program provides funding for part-time employment to qualifying students. If you have unmet financial need as determined by the most recent FAFSA (Free Application for Federal Student Aid), are enrolled at least half-time (6 hours) at Gateway and have a GPA of at least 2.0, you may be eligible for FWS. If you do not know if you are eligible, please contact Linda.Wright@kctcs.edu for more information.

Job Duties:

Flexible, Monday - Friday between 7:30 a.m. and 5:30 p.m.

• Provide excellent customer service and share accurate information with students, staff, faculty and community.

• Connect individuals to appropriate departments, programs and resources, either in person or by phone/email.

• Document services provided by correctly completing IC tickets.

• Sign up students to take placement tests by following written procedures.

• Copying, putting packets together, other duties as assigned.

• Adhere to FERPA guidelines

Minimum Qualifications:

• Comfortable use of computers and basic knowledge of Microsoft Office.

• Great customer service skills - prior experience is a plus.

• Team player, flexible

• Dependable, able to stick to established work schedule

• Reliable transportation