Information Clerk Days Contingent

DMC Detroit Receiving Hospital, Michigan's first Level I Trauma Center, helped pioneer the evolution of emergency medicine and currently has one of the busiest and most well-equipped emergency departments anywhere. The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation. Receiving also offers the state's leading 24/7 hyperbaric oxygen program, Metro Detroit's first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence.

Job Summary

Under direct supervision, and according to established policies and procedures receives and assists patient/visitors, directing them to appropriate hospital location. Answers incoming telephone calls to provide general and patient related information utilizing an on-line computer.

1.Receives patients and visitors. Retrieves patient information form computer, provides patient room number, issues visitor pass and directs visitors to appropriate locations. Follows established procedures if visiting restrictions are noted.

2.Provides general information to visitors or telephone inquiries such as visiting hours, number of visitors per patient and hospital services; route calls, pages or takes message for physicians.

3.Receives, gives directions to, assists and routes hospital visitors and patients to appropriate location.

4.Maintains visitor pass file according to established procedure to accurately reflect availability of passes for each patient room; maintaining an adequate supply of visitor passes, replacing those that are missing or soiled.

5.Inputs visiting restrictions into on-line computer as requested by nursing, security or patients.

6.Arranges transportation for patients as requested by contacting taxi service, patients home, nursing home, etc. Arrange for transportation to hospital departments as needed (i.e. Labor and Delivery patients).

7.Promotes guest relations; anticipates and responds to the needs of others; provides assistance in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity. Maintains a professional appearance and a clean, safe environment.

Qualifications:

1.High school diploma or equivalent.

Job: Non-Clinical/Administrative

Primary Location: Detroit, Michigan

Facility: DMC Receiving Hospital

Job Type: PRN

Shift Type: Days

2406000869

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