Information Architect Internship
Customer Experience I San Francisco, CA
Support engagement, community participation, retention, loyalty, advocacy and growth for current customers.
The DocuSign Information Experience team is seeking a problem solver with lots of curiosity and great attention to detail. The ideal candidate is enthusiastic about information and data and hungry for a challenge that will make an impact.
This position will provide the opportunity to learn about how information architecture and terminology sets are used in technology and SaaS products.
During the work, you will get the opportunity to run interviews, focus groups, create data models, run a pilot and create output that will be used by the business to inform the product. You will use methods including iteration, testing, and integration of user feedback into your information designs. You will get the opportunity to know how our partners work, including product management, engineering, user research, and product designers. You will also participate in departmental meetings to gain an understanding of organizational culture.
This position is an internship, either 15-20 hr/week for 24-weeks, or full-time for 12 weeks (start/end date flexible), reporting to the Lead Information Architect.
Through the internship, you will get the opportunity to work with two projects:
Conduct terminology research and assist in maintaining termbase to continually improve the product experience and align standards.
Assist in the review and audit of in-product education and communication to ensure the usability and findability of the information it contains.
Assist with the review of in-product education and content with the goal of analyzing the usability and findability of the information to improve the customer experience.
An online portfolio of your work (add website and/or upload work samples to the system when applying, if not already on your resume).
An interest in technology, information design, terminology and enabling others to learn and understand through content and information.
Extremely organized and detail-oriented.
Natural communicator who clearly articulates informational design decisions when collaborating with others.
A strong command of English, both written and verbal.
Curious, open-minded and ego-free, with a growth mindset who thrives on continuous learning.
Personal motivation and drive to get things done in a dynamic, rapid growth environment.
Customer Experience @ DocuSign
DocuSign's customer experience team includes customer insights, product design, and information experience. Understanding customer insights and focusing on the customer is critical to what we do. You will conduct research and test concepts with customers to glean deeper insights. Those insights can lead to breakthrough thinking that ensures we create a world-class simple-yet-powerful experience.
DocuSign is changing how business gets done. More than 225,000 companies and 85 million users in 188 countries sign, send, and manage documents with DocuSign. Organizations of all sizes and industries are accelerating contracts, approval and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital.
DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.