Information Aide - Part-Time - Onondaga Community College

Job Description:

Typical work includes dispatch activities for the Department of Campus Safety & Security.

• Receive incoming emergency and non-emergency calls from a variety of sources - college blue light system, emergency call boxes, campus class rooms and personal mobile devices;

• Coordinate with Onondaga County Emergency Communications (911) via radio and telephone to request and coordinate external Police Fire/ Rescue and EMS services as necessary;

• Process information received in the college Computer Aided Dispatch System (CAD), maintain data and retrieve information from the CAD system;

• Dispatch Campus Peace Officers, Security Guards and Student Patrols as necessary;

• Utilizing the college security camera system, conduct remote surveillance specific to emergency calls and activity on campus; monitor and report camera problems on a regularly scheduled basis;

• Archive CCTV footage into the evidence system, retrieve and maintain CCTV evidence as necessary;

• Manage the class cancellation system during non-business hours;

• Monitor the college fire alarm system; dispatch to single and full activation fire calls; - Respond to residence hall requests for maintenance and shuttle location, provide information as necessary;

• Utilize the CS Gold system to provide information to officers specific to requests for information;

• Utilize the CBORD system to ensure that special requests for building access is accurate;

• Provide information to students, staff and faculty regarding the college's parking management system (AIMS);

• Coordinate with Events / SRC / Campus Safety for Special events at the SRC arena;

• React to walk in complaints by providing information;

• Assist with providing visitor access to Facilities, IT and Campus Safety

Requirements:

Ability to give information verbally;

Ability to relate well with the public.

Preferred qualification:

Bilingual in English and Spanish; English and another language can be considered.

Additional Information:

Part-time Shifts available:

• C-line 3:00pm

• 11:00pm (Saturdays & Sundays)

• A-line 11:00pm

• 7:00am (Fridays into Saturdays & Saturdays into Sundays)

Pay rate: $17/hour