Informatics Technical Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Informatics Technical Specialist

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Core Informatics Technical Specialist (ITS) primary job function is to serve as the subject matter expert for the installation; integration; verification; and support of ADD's informatics solution. The Core Lab ITS's primary focus will be to support Abbott's A3600 automation solution and DMS software. The implementation strategy includes pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support. Activities may be performed by phone or on site and requires coordination with Abbott project managers and customer LIS; IT; and laboratory staff. Many projects must be managed concurrently. Serve as technical application expert and the communication link to global support for field service organization and customers where advanced support as needed. Builds and maintains effective long-term relationships with internal and external customers. Manages and supports sales objective and customer satisfaction to grow the business.

What You'll Work On

• Responsible for implementing and maintaining the effectiveness of the quality system. The resource will apply their technical IT and networking knowledge to analyze user needs; gather customer requirements; design an integrated; scalable; and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers. Serve as the informatics applications expert for the field service organization to provide enhanced support as need to address customer needs.

• As the application expert this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary. Collaborate and partner with the marketing organizations for new product identification; strategy and development that will provide solutions beyond the competition to establish ADD as the elite automation and informatics solutions partner.

• This role also serves as level 1 and/or 2 complaint resolution via call center phone support function. Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year's work plan.

• Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives; lab managers; project managers; IT personnel; HIS and LIS personnel; internal and external vendors and contractors; and senior level management as needed.

• Responsible for implementing and maintain the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct.

Required Qualifications

• Minimum of 0-2 years of formal IT technical application experience is required with additional experience in the hospital or laboratory information systems environment preferred.

• Familiarity with laboratory workflow and operations required, with a background as a medical technologist being ideal, however, other work experience within the lab environment would be acceptable.

• Excellent communication, organization, project management, and attention to detail required.

• Candidates must demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills.

Preferred Qualifications

• Bachelor's degree preferred with preferred areas in computer science; information systems; medical technology; or related field.

• Experience with ADD's instrument systems a strong plus.

• Areas of knowledge should also include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies. Education or experience in Medical technology or clinical laboratory science; ASCP; CLS (NCA).

Apply Now

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is $48,000.00 - $96,000.00. In specific locations, the pay range may vary from the range posted.