Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.
This is a remote position and can be based anywhere in the US near a major airport hub.
Primary Job Function
The Informatics Application Specialist (IAS) primary job function is to serve as the subject matter expert for the installation; integration; verification; and support of ADD's informatics solution; including but not limited to; Instrument Manager by Data Innovations. The implementation strategy includes pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support. Activities may be performed by phone or on site and requires coordination with Abbott project managers and customer LIS; IT; and laboratory staff. Many projects must be managed concurrently. Serve as technical application expert and the communication link to global support for field service organization and customers where advanced support as needed. Builds and maintains effective long-term relationships with internal and external customers. Manages and supports sales objective and customer satisfaction to grow the business
Responsible for implementing and maintaining the effectiveness of the quality system.
The resource will apply their technical IT and networking knowledge to analyze user needs; gather customer requirements; design an integrated; scalable; and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers.
Serve as the informatics applications expert for the field service organization to provide enhanced support as need to address customer needs.
As the application expert this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary.
Collaborate and partner with the marketing organizations for new product identification; strategy and development that will provide solutions beyond the competition to establish ADD as the elite automation and informatics solutions partner.
This role also serves as level 1 and/or 2 complaint resolution via call center phone support function.
Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year's work plan.
Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives; lab managers; project managers; IT personnel; HIS and LIS personnel; internal and external vendors and contractors; and senior level management as needed.
Responsible for implementing and maintain the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct.
Success in this position will depend on forming effective partnerships with external customers; IAS team members; internal sales and support organizations and the Global support organization. The IAS position will report to the US Automation Implementation Manager. The IAS must have strong communication and presentation skills with the ability to effectively communicate with both the very IT technical individuals and the individuals across a multitude of organizational tiers without a technical background. Position requires the ability to apply strategic thinking/logic to develop customized informatics solutions based on the unique needs and circumstances of each customer. This assignment requires regular travel to customer sites for intensive installation & consulting projects; presentations; and escalation level support.
Bachelor degree preferred with preferred areas in computer science; information systems; medical technology; or related field.
Candidates must demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills. Areas of knowledge should also include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies.
Education or experience in Medical technology or clinical laboratory science; ASCP; CLS (NCA) highly preferred.
Minimum of 2-5 years of formal IT technical application experience is required with additional experience in the hospital or laboratory information systems environment preferred.
Familiarity with laboratory workflow and operations required, with a background as a medical technologist being ideal, however, other work experience within the lab environment would be acceptable.
Experience with ADD's instrument systems a strong plus.
Excellent communication, organization, project management, and attention to detail required.
JOB FAMILY:Support Services
LOCATION:United States of America : Remote
ADDITIONAL LOCATIONS:United States > Chicago : 321 North Clark Street
TRAVEL:Yes, 75 % of the Time
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
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