Industry Product Lead, Digital Store (Retail)

Xerox Norwalk , CT 06850

Posted 2 months ago

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what's at the heart of work and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe in more than 160 countries our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

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Responsible for the development of product definition and solution plans to optimize the company's products for the Digital Store (retail) offering portfolio. Identifies new growth areas, new technology and emerging product / service opportunities, in order to stay competitive and expand market share. Conducts market analysis and leads business case for optimization of existing products/solutions and/or to create the next generation of products. Collaborates with the technology, research and development organizations to create products. Includes roles focused on technology platform marketing guidance and evangelism to a broad range of external parties.


Deliver global profitable revenue growth from the Xerox Services portfolio through effective offer lifecycle management. The role is responsible for the overall management of programs that change or improve services offerings for the retail industry (Digital Store). Leads the definition, planning, and the overall development process in the Time to Market (TTM) process. The role supports other phases of TTM by supporting the Deployment organization and the regions.


  • TBD Revenue, Profit, and % Growth accountability

  • Requires active collaboration and engagement with regional operating units in Americas, EMEA and Asia Pacific (in collaboration with Fuji Xerox).

Main Responsibilities:

  • Accountable for profitable growth via the Xerox Services portfolio, market share & performance

  • Lead the Digital Store (retail) offer team to ensure agile delivery of services products for effective, profitable and timely launch to market. Works with a matrix team and all the proper value chain partners to align our direct sales force and partners towards a common goal.

  • Ensure benchmark lifecycle management & sales enablement of Digital Store portfolio to include input to Services catalogue

  • Drive the direction of the Digital Store offerings and products in support of the overall services strategy. Participate and feed into the overall services strategy.

  • Lead the definition of the Xerox Services Value proposition to deliver content to enable fast delivery of the Digital Store global marketing plan

  • Key senior interface with regional operations teams (EMEA, Americas) and other supporting functions to ensure market competitiveness/relevance of services products during lifecycle

  • Establishes the key program deliverables (technical and non-technical) in partnership with the XS Chief Technology Officer, Commercial team and Delivery. This includes understanding and comprehending regional differences in deliverables. Specific program components include: software, hardware, support processes, documentation, training, market facing materials, road maps, transition and delivery processes, cost models that become basis for pricing models, licensing, etc.

  • Drive prioritization of requirements

  • Performs market and customer analysis to understand trends as well as the competition and incorporate these into the program plans and road maps

  • Documents events and progress against plan, keeping the program team and management apprised of on-going results.

  • Communication plans for the overall program either in forums or via published artifacts

  • Getting the program initiative through established Program Management processes

  • Working hand in hand with technology and product teams to ensure we have innovation and differentiation within the offering

  • Driving the program team to deal with exceptions, trade offs, and other difficult situations and escalations.

  • Establish metrics and track benefits and penetration of offering capabilities into the market place

  • Bachelor's degree in relevant area of study (e.g.,engineering, business administration)

  • Master of Business Administration or other relevant advanceddegree

  • Track record of delivering strong operational results

  • Deep understanding of Services Offerings and experience inthe retail Industry and adjacent opportunity areas

  • Previous experience with requirements management

  • Demonstrated ability to successful drive initiatives acrossa matrix organization

  • Previous experience performing Business analysis(quantitative and qualitative) and developing business case(s)

  • Ability to perform Cost Modelling

  • Ability to Negotiate, build consensus, and decision makingframeworks

  • Organized and methodical

  • Technology and IT aware

  • Experienced with Xerox TTM and other relevant best practices

  • Excellent articulation and presentation skills

  • Ability to travel several times a year

  • Can fully represent the current, future, and far out futuredirection of the offering capability assigned

  • Knowledge and experience with Channel Partner business model

  • Key work locations: United States preferred, (Norwalk, CT);Uxbridge/London UK

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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Industry Product Lead, Digital Store (Retail)