Indirect sales representatives
Job ID: 2019-21294
Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers and our people.
The Indirect Retail Sales Agent engages customers primarily in person in a partner retail environment to provide information about Optimum products and services. Achieves sales objectives by identifying needs and selling services.
Demonstrates a strong passion for selling Company products and services
Meets and exceeds sales targets
Provides quality internal and external customer service by representing the Company in a consistently courteous and professional manner. - Demonstrates analytical proficiency and diagnostic skills in resolving customer issues on first contact, including exercising empowerment (taking ownership), and appropriate follow-through
Performs all work-related tasks in a manner that follows all Optimum policies and procedures in a multi-product environment.
Assists other Retail Sales Agents and Managers as required
Serves as a mentor to other team members, providing instruction, support and direction
Communicates with other departments to troubleshoot system problems
Determines customer needs and educates customer in order to sell or upgrade services Processes customer payments accurately and balances daily transactions according to established cash management procedures
Collects delinquent accounts
Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
Exercises positive and cooperative behavior that promotes teamwork
Provides input and suggestions related to process improvements
Demonstrates proficiency in Customer Engagement, fostering an environment of continuous improvement.
Delivers exceptional customer service by providing the overall value, features and benefits of all products and services offered by Optimum.
Promotes and represents the Optimum brand in all customer interactions.
Maintains a respectful and professional behavior, putting the customer first; creating experiences that enhance Optimum loyalty and enrich customer's lives.
Communicates customer feedback on current needs and trends to management.
Demonstrates professional work ethic and adherence to all policies and procedures.
Knowledge of sale techniques
Bilingual Spanish is highly preferred.
Excellent time management skills and effective decision making
Excellent written, verbal communications
Ability to multi-task and work in a fast paced, ever-changing environment
Affinity for identifying and pursuing engagement opportunities, and ability to work in a performance-measured environment
Ability to stand for long periods of time
Work flexible hours, including evenings, weekends, holidays and overtime as required.
Must be flexible and adaptable with schedule and able to travel to multiple work locations (within 35 miles)
Intermediate knowledge of Microsoft application
High School diploma or equivalent
Internal applicants with demonstrated strong performance in sales roles are preferred
Must be able to work 11-8pm-Monday,Thurs,Friday, Sat and Sunday-shifts validated
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drugfree and smokefree workplace.