Income Property Finance Customer Service Associate

Regions Financial Corporation Birmingham , AL 35202

Posted 3 months ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions the Income Property Finance Customer Service Associate is responsible for coordination and ensuring responsiveness for a variety of operational and administrative questions and needs of IPF clients along with supporting the local market IPF team.

Primary Responsibilities

  • Direct customer facing responsibilities

  • General administrative duties as well as reporting

  • Responds to direct customer loan and deposit inquiries

  • Liaison to the Centralized Loan Administration

  • Assists in Exception clearing

  • Supports the RM Process (plan Portfolio Development Meetings, maintaining key client lists, partner with Treasury Management, etc)

  • Opens deposit accounts

  • Conducts deposit account transfers

  • Reviews new loans and renewals for accuracy

  • Supports debt products team during loan process

  • General office duties as assigned

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Requirements

  • High School degree or GED required

Preferences

  • 5 years banking experience

Location:Birmingham, Alabama

EEO/AA/Minorities/Females/Disabled/Veterans


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate

Novitex Enterprise Solutions

Posted 1 week ago

VIEW JOBS 11/4/2018 12:00:00 AM 2019-02-02T00:00 Position Exempt StatusNon-ExemptWeekly Scheduled Hours16Scheduled ShiftJob Description Essential functions: * Copy/Print Services including printing, binding, laminating, mounting, sizing, etc. * Shipping and receiving tasks including logging in/out of various size packages received for delivery and outgoing shipments utilizing vendor software. * Responsible for operating high-speed digital network printing devices to provide quality quick printing services for commercial printing requirements. Accountable for all aspects of jobs produced on equipment. * Operate Color and B/W digital printers to image documents in quantities requested; monitor quality within the site; check to ensure quality of the output. * Operate bindery, folding, and finishing equipment. * Read information on the job ticket to determine operations and specifications to be performed on the job; interpret work requests for printing to determine type, size, and color of paper required, arrangement of document, number of copies and imposition. * Prepare items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines. * Receive and log all incoming accountable items * Sort, deliver and pick-up packages according to established time frames and service standards utilizing a mail pushcart or dolly. * Assist with loading and unloading of deliveries as needed. * Handle shipping and receiving duties * Able to lift and/or move items up to 60 lbs or maximum allowed by current state law with or without accommodations * Lift large bundles of mail, overnight packages and shipments * Handle time-sensitive material * Maintain accuracy of required reports, logs and measurements * Prioritize the development, maintenance and support of multiple projects simultaneously Ancillary functions: * Record daily production; must be able to meet production goals. * Maintain a clean, organized work place. * Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude * Demonstrate flexibility in satisfying customer demands in a high volume, distribution environment * Ensures excellent customer service (e.g., works to ensure customers' needs/expectations are addressed appropriately; attempts to resolve problems before bringing them to supervisor, or offers viable solutions * Take direction from supervisor or site manager * Perform basic preventive maintenance on copiers, printers and fax equipment * Efficient use of applicable technology needed to support office and clients * Assist with special projects, data maintenance, and other day-to-day tasks * Maintaining all logs and reporting documentation with attention to detail * Work individually or within a team in a fast paced environment * Adhere to business guidelines, safety & security procedures & protocols Supervisory responsibilities: None Qualifications: * High school diploma or equivalent (GED) preferred * 1-2 years' computer experience including ability to navigate the Web, knowledge of Windows, Microsoft Office * 1-2 years' customer service experience * Excellent people skills to interface with all position levels in professional manner, sense of urgency * Good problem solving ability including escalating to next level when needed * Communication skills both verbal and written skills to interface with customer contacts when required * Self-directed and able to work with little supervision * Strong organizational and administrative skills required Physical demands: * Walking, lifting, pushing, and pulling. * Reading, seizing, holding, grasping, turning, or otherwise working with hand or hands * Standing for long periods of time with or without accommodation * Ability to bend and squat regularly Work environment: * Indoors Performance Standards: * Attendance/Punctuality - consistently at work and on time * Dependability - follows instructions and respond to management direction * Adaptability (including willingness to cross-train for other job functions) and perform other duties as assigned * Personal Accountability (e.g., Forwards customer feedback to appropriate staff person or manager regarding departmental products or services) * Quality - demonstrates accuracy and thoroughness PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. E-VERIFY RIGHT TO WORK POSTERS https://www.novitex.com/e-verify-right-to-work-posters Novitex Enterprise Solutions Birmingham AL

Income Property Finance Customer Service Associate

Regions Financial Corporation