Income Maintenance Trainer

Deloitte & Touche L.L.P. Madison , WI 53706

Posted 3 months ago

Income Maintenance Trainer

Are you interested in working in a dynamic environment? Our Human Capital practice is on the forefront of helping to solve the government's most complex challenges from the organizational shifts that result from rapidly evolving missions, to declining job satisfaction, duplication of HR services across agencies, and continuously rising costs of HR systems. If you are seeking a role that offers you the opportunity to work with Federal clients, consider a career in Deloitte's GPS Human Capital practice.

Exciting opportunity for an Income Maintenance (IM) Subject Matter Expert to work directly with one of our state government clients to develop, deliver, and maintain the training curriculum for new and experienced IM workers. Additionally, the IM Trainer will staff the Training Call Center to provide phone and email support for IM workers.

Work you'll do

As a Project Delivery Sr. Analyst in the Human Capital group you will:

  • Lead and support tasks on engagements related but not limited to HR Service Delivery, Learning & Development, Communications, Change Management, and Compensation and Reward programs

  • Create and/or support project deliverables

  • Perform analysis and diagnose client issues while demonstrating an understanding of the client environment and overall project scope

  • Develop, implement, evaluate, and maintain efficient and effective IM training programs for IM eligibility staff and deliver the content in-person or online.

  • Recommend strategies for marketing training programs to statewide consortia and IM agencies.

  • Coordinate and maintain training schedule.

  • Develop and deliver competency-based training modules.

  • Provide technical assistance for online training and eligibility policy and systems.

  • Assist in answering questions and checking case scenarios for new IM workers via phone and email.

  • Develop and maintain new work training scenarios, document files, and video files.

The Team

Transparency, innovation, collaboration, sustainability: these are the hallmark issues shaping Federal government initiatives today. Deloitte's Federal practice is passionate about making an impact with lasting change. Carrying out missions in the Federal practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization in order to bring the full breadth of Deloitte, its commercial and public sector expertise, to best support our clients. Our aspiration is to be the premier integrated solutions provider in helping to transform the Federal marketplace.



  • 2+ years of work experience in eligibility and enrollment for Income Maintenance / public assistance programs, such as: Medicaid, BadgerCare Plus, FoodShare/SNAP, and SSI Caretaker Supplement.

  • Ability to lead project deliverables through to completion

  • Experience working in a team environment

  • Relevant software or application skills to complete job successfully

  • Experience with Overpayments and/or Long Term Care.

  • Demonstrated proficiency in Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Adobe Connect or Skype for Business, Adobe Captivate, Articulate 360, and SnagIt.


  • Prior professional services or federal consulting experience

  • Associate's Degree

  • Strong verbal and written communication skills and experience delivering presentations/trainings to large groups in-person or online.

  • One or more years of training experience.

  • Ability to work independently, under general guidance

  • Professional oral and written communication skill

  • Limited immigration sponsorship may be available.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E20MADCPDMLR030-HC

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Income Maintenance Trainer

Deloitte & Touche L.L.P.