Income Maintenance Supervisor III

Revised

This Position is located in the Economic Services section.

Potential for Telework/Remote options may be considered based on training, quality assurance, performance, and/or business needs. This position will be one of four Income Maintenance Supervisor III's (Program Manager) responsible for the administrative supervision of income maintenance programs. These programs include Family and Children's Medicaid, Food and Nutrition Services, Work First Family Assistance, Adult Medicaid, Child-Care, Long-Term Care Assistance, Special Assistance, Training/Quality Assurance, Program of All-Inclusive Care for the Elderly (PACE), and the Community Alternative Program (CAP), Energy, Refugee Assistance and all associated secondary programs and assigned staff.

This position supervises teams which are managed by a lower-level supervisor and will ensure the integrity, efficient, and effective operation of all income maintenance programs assigned to this branch of the Economic Services Section.

This position is responsible for reviewing all program reports, audit findings, quality control reports and providing input to management in order to plan the short and long-range work operations, set priorities and goals. In addition, this position is called on by higher level administrative staff, including agency director, for consultations pertaining to income maintenance programs, staffing patterns, and changes in policy or procedures.

This position provides guidance and technical assistance to lower-level supervisors through routine meetings and training sessions to ensure that lower-level supervisors are in compliance with program requirements and agency expectations. Reports from lower-level supervisors are used to monitor applications processed, caseloads and other operational indicators.

  This position is responsible for assuring that staff adheres to Federal and State standards regarding the quality of work required in processing income maintenance cases. Routinely this position is called on to serve on various local, regional, or state committees pertaining to income maintenance programs.

This position has supervisory responsibility for all income maintenance programs provided by the Economic Services Section. Lower-level supervisors and leadworkers assigned to this section provide direct second-party reviews and training of new and current staff during weekly unit meetings. This position has indirect responsibility for these tasks by monitoring, training, and supervising the direct work performed by others.

The worker in this position must be very flexible and have the ability to implement policies and procedures for all programs quickly and accurately. The ability to work under pressure is also essential to this position. Good time management skills and organizational skills are necessary since this position has the responsibility of managing seven teams with various functions.

This worker must respond to disasters as needed in accordance with the Cumberland County DSS policy or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office.

MINIMUM EDUCATION & EXPERIENCE REQUIRED: Four years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience.

PREFERRED EDUCATIONAL & EXPERIENCE: Four-year degree in a Human Services field and four years of experience in an income maintenance program including one year of supervisor experience in an income maintenance or service program; or an equivalent combination of training and experience.Considerable knowledge of the program/areas of assignment.

General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations, and procedures.

Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations, and procedures.

Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2604.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.