Income Maintenance Caseworker III - Trainer

Position(s) are located in the Economic Services Division.

Potential for Telework/Remote options may be considered based on training, quality assurance, performance, and/or business needs.

Duties: This position is assigned to train new and newly promoted staff in one or more of the following benefit program areas:

Food and Nutrition Services (FNS) and Family and Children's (FCH) Medicaid, Work First & Childcare Subsidy. This employee will conduct training on existing and new benefit program policy and procedures; provide one-on-one employee training support, and the mentoring of staff.  Other duties of this position include but are not limited to the following: quality assurance/data, staff development, providing feedback to the benefit program supervisors regarding trainee progress, additional training needs and participating during audits, monitoring, and reviews. The position will be responsible for developing training materials/modules as needed.

Extensive knowledge of one or more of the following programs:  Food and Nutrition, Family and Children's Medicaid, Work First & Childcare Subsidy policies, and procedures is required. This position serves as a resource and must answer specific eligibility questions and interpret policy for case situations and is expected to exercise prudent judgment in all decisions.

This employee must respond to disasters as needed in accordance with the Cumberland County DSS policy or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office. Minimum Qualifications:

Two years of experience as an Income Maintenance Caseworker; OR an equivalent combination of training and experience.

Preferred Education & Experience: Graduation from a four-year accredited college or university and related customer service experience and two years of Income Maintenance Caseworker experience OR two years of Income Maintenance Caseworker experience in a NC DSS agency.Knowledge, Skills and Abilities:

Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant.

Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations, and procedures.

Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations, and procedures.

Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

Has or is able to obtain a valid North Carolina Drivers License.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302.

If mailed, they must be postmarked before the closing date of the vacancy in order to be considered for the position. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2604.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

OUR CORE STANDARDS & VALUES

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.