Incident Manager

Hello, Hope you are doing great. Please let me know if you are interested with below position. Position

• Incident Manager Location

• Wilmington, DE || Lansing, MI (Onsite from day one) Job Type

• Full Time JD For Incident Manager • 3 years of experience as IM engineer. • Review proposed major incident and access validity based on business impact • Facilitate Troubleshooting bridge calls to drive issues to resolution • Document activities and discussion around major incidents • Communicate throughout any event to required levels of leadership • Generate and Distribute an After-Action Report for every Major Incident • Recommend Corrective actions to the Problem process for postmortem discussion • Review and correct SOP's/ Documentation as requested • Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes. • Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment. • Contractor shall assist in the problem management activities and process as needed, including but not limited to the following • Act as scribe during regular Problem review meetings • Recommend corrective actions based on Major Incident events • Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events. • Flexible to work in any shift. • Good communication skill to interact with both customer and end user over phone and through email.