Incident Manager Mahin-Job-32474

Incident Manager MAHIN-JOB-32474 Role- Incident Manager Location- Wilmington, DE, (USA) Type- Fulltime permanent. Job Description: · 3 years of experience as a Major Incident Manager · Review proposed Major Incidents and access validity based on business impact · Facilitate troubleshooting on bridge calls to drive issues to resolution · Document activities and discussions around major incidents · Communicate throughout any event to required levels of leadership · Generate and Distribute an after-action report (RCA) for every Major Incident · Recommend corrective actions to the Problem process for postmortem discussion · Review and correct SOP(s)/ Documentation as requested · Contractor shall facilitate a Daily Operations call reviewing previous major incidents and reviewing upcoming changes · Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment · Contractor shall assist in the problem management activities and process as needed, including but not limited · Act as scribe during regular Problem review meetings · Recommend corrective actions based on Major Incident events · Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis · Flexible to work in any shift · Good communication skills to interact with both customer and end users