ITAC Solutions is targeting an Incident Management Analyst for a great company in the Birmingham, AL area!
What youll be doing (duties of this position):
Ensure all impacting incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to our internal and external customers.
Extensive interaction with Operations, System Support, internal customers, and management including senior or executive management positions.
Responsible for ensuring that the Incident Management process is followed for every incident.
What youll need to be considered (requirements):
Flexibility and willingness to support a 24x7 operation via off-hours support, on-call availability, or other as needed per business needs
Demonstrated experience in customer support for enterprise-scale technology solutions.
Demonstrated expertise in leading triage & integration functions on enterprise-scale solutions.
Strong understanding of logical IT principles such as Active Directory, Windows Server, IIS, SQL, Web services, and their applications in high availability environments
Knowledge and exposure with distributed systems across hyper-scale, cloud-based environments
Working knowledge of physical IT infrastructures such as Enterprise Server Platforms and related IT architectures and equipment
Working knowledge of ITIL incident, problem, and change management components
Itac Holdings, LLC