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Incident Management Analyst (676559)

Expired Job

Matchpoint Solutions Plano , TX 75024

Posted 3 weeks ago

The role of the Incident Management Analyst is to be responsible for Incident and Major Incident activities including identifying, analyzing the Incident processes and executing on Major Incident Management.
Key Responsibilities:
Maintaining an effective Incident Management Process
Oversee the day-to-day activity within the Incident and Major Incident Processes
Recommend process improvement to the Incident Management functions
Assist with the design/improvement of incident management processes and procedures
Proactively identify and suggest improvement areas.
Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
Support internal or external audit requests
Translate the business and user requirements into system requirements.
Knowledge and understanding of Industry Standard or Best Practices within the ITIL processes
Must Haves:
Experience in ITIL Incident and Major Incident Management
Practical experience in ITIL service management functions and processes
Prior hands on experience creating and maintaining reports and dashboards
Experience performing Major Incident Management
Skills and Certifications required:
Attention to detail
Excellent communication skills
ITIL Foundation certification
Highly motivated self-starter
Adapt at working in highly matrixed cross functional teams
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Incident Management Analyst (676559)

Expired Job

Matchpoint Solutions