Inbound Sales Representative (Isr) - Mobile, AL Or Little Rock, AR

About Sage Health

We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients' healthcare needs, and partner with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact team@sage.health.

About the role

POSITION SUMMARY

• The Inbound Sales Representative (ISR) helps the company manage all Inbound leads & referrals from digital sources including but not limited to Sage Website, Facebook, E-Brokers, WebMD. The role handles inbound calls to the Sage Sales line, transferring the call when necessary, otherwise prequalifying the prospect, scheduling tours when appropriate, and reassigning/delegating ownership to a Market COS on a rotating basis. The ISR will also be responsible for Managing the leads, both their own and once assigned, assuring that the COS's are following up with prospects in a timely manner.

What you'll do

PRIMARY RESPONSIBILITIES

• Receive inbound calls from toll free sale line, create lead and log call details in Salesforce

• Schedule tours for prospects (transfer to market cos)

• Perform PCP switches on the phone with prospects who wish to sign up with Sage immediately.

• Manage funnel of leads within Salesforce; (including leads from Facebook, Google, and Web site, local events, and open houses) updating key information from caller including detailed notes pertaining to call dialogue

• Pre-Qualifying leads for transfer to Market COS, and disqualifying leads when appropriate

• Other duties as assigned.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• A friendly and "can do" attitude toward our prospects and other clients.

• VOIP/Telephony, Call Center experience a plus

• Experience with EMR (Athena 1) preferred but not required.

• Ability to manage multiple competing priorities simultaneously. Ability to multitask, prioritize, and manage time effectively.

• Excellent organizational and time-management skills

• Outstanding phone demeanor and etiquette

• High level of integrity

• Proficient PC skills (Office 365).

• Customer service focused

• Excellent oral, written, and presentation communication skills

• Comfortable working in a fast-paced environment

• Experience working in a healthcare environment

• Experience working in value-based healthcare setting preferred.

• Commitment to Sage Health's Mission, Vision, and Values

QUALIFICATIONS

• CRM/Sales Force experience required.

• High School diploma or equivalent required, some undergraduate education preferred.

• Able to work some evenings and weekends.

• Ability to occasionally travel in support of special company events such as: offsites, new hire orientations, command center operations, center openings, etc.

Physical Requirements

Primary Duty

Percent of Time Performing Duty

Visual Acuity

YES

75-100%

Hearing

YES

75-100%

Standing

YES

25-50%

Walking

YES

25-50%

Lifting/Pulling/Pushing

YES

25-50%

Sitting

YES

75-100%

Reports To: VP of Sales