Inbound Customer Service Representative & Outbound Collector

Inbound Customer Service Representative & Outbound Collector Ankeny, IA - 50021 JOB DESCRIPTION Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standard Responsible for the investigation and analysis of credit information while working within established guidelines Contact customers regarding delinquent payments and assists in the collection of past due accounts. Assist customers via chat through the website.

For Outbound Collections: Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Work set of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios. Microsoft Basics, and Basic Typing and include results on submittal.