Inbound - Customer Service Representative

Focus Services Sterling , IL 61081

Posted 2 weeks ago

Job Description:

We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, up-selling products, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues and sales, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions

DUTIES

  • Field inbound calls in a professional manner

  • Resolve customer's questions

  • Research solutions to customer's issues

  • Offer customers a free account review to provide the best offer

  • Computer navigation and data entry

  • Retain Customers wanting to cancel

QUALIFICATIONS

  • Must be 18 or older

  • Type 25+ WPM

  • Pass a 5 year Background

  • Pass a Drug test

  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens

  • Good numerical and analytical skills

  • Skill to communicate effectively with customers

  • Willingness to work in a fast pace work environment

EMPLOYEE BENEFITS

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Paid Time Off

  • Paid Holidays

  • Reduced or Flexible Hours

  • Family Medical Leave

  • Tuition Assistance

  • Company Events

  • Employee Discounts

  • And More!!

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Inbound - Customer Service Representative

Focus Services