Inbound Customer Service Representative

Apex Systems West Valley City , UT 84119

Posted 2 days ago

Job Description: Job #: 1013219

Inbound Financial Customer Representative

Apex Systems, the second largest IT staffing firm in the nation, is looking for several inbound customer service representatives to join one of our largest Financial / Healthcare clients in West Valley City.

Soft Skills:

  • Ability to navigate a computer while on the phone

  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

  • Ability to remain focused and productive each day though tasks may be repetitive


  • Inbound calls from consumers

  • Handling and researching issues over the phone

  • Utilizing the computer database to verify and document information

Day to Day:

  • Providing customer service on spending accounts

  • Educate customers on account

  • Benefits of account

  • When and how to use the funds in the account

  • Navigating website

  • Registration

  • Enrolling or signing onto website

  • Understanding online banking

  • How to navigate a bank website in general

  • Helping customers with tax forms in general

  • Updating accounts with general demographic information


  • 1+ year of Customer Service experience analyzing and solving customer's problems,

  • 1+ year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

  • High School Diploma or GED

  • Authorization to work in the United States

  • Available to work 40 hours per week anytime within the operating hours of the site

  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

  • Ability to work off hours / weekends / flexible

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [ Phone number blocked ] -6178.

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Inbound Customer Service Representative

Apex Systems