Inbound Customer Service Representative

Apex Systems West Valley City , UT 84119

Posted 2 days ago

Job Description: Job #: 1013219

Inbound Financial Customer Representative

Apex Systems, the second largest IT staffing firm in the nation, is looking for several inbound customer service representatives to join one of our largest Financial / Healthcare clients in West Valley City.

Soft Skills:

  • Ability to navigate a computer while on the phone

  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

  • Ability to remain focused and productive each day though tasks may be repetitive

Responsibilities:

  • Inbound calls from consumers

  • Handling and researching issues over the phone

  • Utilizing the computer database to verify and document information

Day to Day:

  • Providing customer service on spending accounts

  • Educate customers on account

  • Benefits of account

  • When and how to use the funds in the account

  • Navigating website

  • Registration

  • Enrolling or signing onto website

  • Understanding online banking

  • How to navigate a bank website in general

  • Helping customers with tax forms in general

  • Updating accounts with general demographic information

Qualifications:

  • 1+ year of Customer Service experience analyzing and solving customer's problems,

  • 1+ year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

  • High School Diploma or GED

  • Authorization to work in the United States

  • Available to work 40 hours per week anytime within the operating hours of the site

  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

  • Ability to work off hours / weekends / flexible

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [ Phone number blocked ] -6178.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Inbound Customer Service Representative

Discover Financial Services

Posted 3 weeks ago

VIEW JOBS 10/24/2019 12:00:00 AM 2020-01-22T00:00 At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Shift Requirements: Shift start times ranging from 10:00 AM to 12:30 PM available Starting Wage: $15.25 per hour Full Time Benefits Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include: * Paid time off (at minimum, 20 personal days + 7 holidays per year) * Tuition Reimbursement for eligible US based employees * 401K with company match and fixed contribution * Employee Stock Purchase Plan * Full service cafeteria featuring Starbucks and subsidized Mindful options * Access to fitness center * Opportunities to volunteer in the community * Development groups and training * On-site Health Clinics * Onsite Employee Assistance Program Counselors * Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services) * Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop) Responsible for handling routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts, and procedures. Navigates a computerized system for responding to and/or troubleshooting customer questions. Responsibilities * Documents customer files. * Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type. * Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures. * Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases. * Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels. * These routine customer service inquiries require the use of standard screens, scripts, and procedures. INDDFS SAJDFS Preferred Qualifications If we had our say, we would also look for: * H.S. Diploma or GED The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. Discover Financial Services West Valley City UT

Inbound Customer Service Representative

Apex Systems