Inbound Customer Service Associate

Fidelity Information Services Saint Petersburg , FL 33701

Posted 1 month ago

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Team

Our team of associates are great to work with and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What you will be doing

You will be providing customer service via phone and virtual chat solutions regarding issues faced by credit card holders. You will handle customer inquiries and resolve simple and basic support issues such as lost/stolen cards, issuing of replacement cards, card processing, and billing/payment issues.

  • Serve as a primary contact for inbound customer issues

  • Update customer information and ensure accurate entry of contact information

  • Troubleshoot customer problems, and identifying root cause of problems

  • Track and document inbound support requests

What you bring:

  • Excellent customer service skills that build high levels of customer satisfaction

  • Ability to work both independently and in a team environment

  • Excellent verbal and written communication skills

  • Effective people skills and sensitivities when dealing with others

Added bonus if you have:

  • Banking or financial industry experience

  • Experience working with card holders and resolving payment issues

What we offer you:

  • Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation
  • A modern, international work environment and a dedicated and motivated team
  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • A variety of career development tools, resources and opportunities
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Inbound Customer Service Associate

Fidelity Information Services