Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the Team
Our team of associates are great to work with and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.
What you will be doing
You will be providing customer service via phone and virtual chat solutions regarding issues faced by credit card holders. You will handle customer inquiries and resolve simple and basic support issues such as lost/stolen cards, issuing of replacement cards, card processing, and billing/payment issues.
Serve as a primary contact for inbound customer issues
Update customer information and ensure accurate entry of contact information
Troubleshoot customer problems, and identifying root cause of problems
Track and document inbound support requests
What you bring:
Excellent customer service skills that build high levels of customer satisfaction
Ability to work both independently and in a team environment
Excellent verbal and written communication skills
Effective people skills and sensitivities when dealing with others
Added bonus if you have:
Banking or financial industry experience
Experience working with card holders and resolving payment issues
What we offer you:
Fidelity Information Services