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Inbound Contacts Representative- Green Bay

Expired Job

Humana Alum Rock , CA 95133

Posted 3 months ago

Description The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries.
The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments.
Performs computations.
Typically works on semi-routine assignments.
Responsibilities The Inbound Contacts Representative 2 addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Escalates unresolved and pending customer grievances.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications + High School Diploma or equivalent + 3 years of technical experience + Must be able to work a shift between 9am and 6pm Central Time Monday-Friday

  • Strong customer service orientation

  • Strong attention to detail

  • Strong typing and computer navigation skills + Capacity to multi-task, including use of multiple computer applications simultaneously + Effective verbal and listening communication skills Preferred Qualifications + Associate's or Bachelor's Degree + Previous inbound call center or related customer service experience + Healthcare experience + Banking or Accounting experience Scheduled Weekly Hours 40 About Us Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.
    View the EEO is the Law poster.
    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.

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Inbound Contacts Representative- Green Bay

Expired Job

Humana