Description The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries.
The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments.
Typically works on semi-routine assignments.
Responsibilities The Inbound Contacts Representative 2 addresses customer needs which may include complex claims questions, resolving issues, educating and assisting providers.
Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Escalates unresolved and pending customer grievances.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications + High School Diploma or equivalent + 1 year minimum of call center experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills + Capacity to multi-task, including use of multiple computer applications simultaneously + Effective verbal and listening communication skills Preferred Qualifications + Associate's or Bachelor's Degree + Healthcare/claims experience is preferred Scheduled Weekly Hours 40 About Us Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.
View the EEO is the Law poster.
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