Fleetcor Brentwood , TN 37024
Posted 4 days ago
Inbound Collector I
What We Need
Corpay is currently looking to hire an Inbound Collector I within our Corpay division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role, you will be responsible for performing a wide variety of credit & collection functions. Following established guidelines, handle inbound and outbound calls regarding payment and other inquiries relating to their accounts. You will report directly to the Senior Director of Collections of and regularly collaborate with other team(s)/department(s).
How We Work
As an Inbound Collector I, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
Assigned workspace in Brentwood, TN
Company-issued equipment
Formal, hands-on training
Monthly home internet stipend
Role Responsibilities
The responsibilities of the role will include:
researching and collecting Comdata products
Making recommendations based on policy/procedures for mitigating risk
Following established guidelines/procedures regarding negotiations
Negotiating for payment (dollar/method/date) on past due delinquency using procedural guidelines
Ensuring adherence to Comdata debt collection practices and procedures
Monitoring past due accounts and taking appropriate actions to resolve problems by contacting customers, escalating issues to management; coordinating with respective departments any plans/solutions
Maintaining collection files and notes to facilitate aging reduction
Researching and reconciling outstanding accounts to resolve issues and determine if adjustments, corrections or collections should take place
Providing trainee support and coaching as needed while providing feedback to management
Performing other job-related duties as requested to ensure the goals and objectives of the department are met
Assessing those customers' changing financial status and recommending modification to that relationship
Reporting to a collection supervisor or manager and interacting closely with Sales, Customer Relations, and other Corpay departments to minimize losses and maximize profits
Qualifications & Skills
High School diploma or equivalent required, some college strongly preferred
1+ year experience in the Collections/Customer Service/Telemarketing/Telesales industries required
Basic written and verbal communication skills required
Basic organizational and analytical skills
Proficient in basic computer skills including Microsoft Office
Ability to work in a team environment
Must be goal-oriented
Demonstrate a self-motivated independent work approach
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status
protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-IF1
Other details
Job Family Credit & Collections
Pay Type Hourly
Employment Indicator Employee
Apply Now
Fleetcor