Inbound Collections Specialist

BMW Group Hilliard , OH 43026

Posted 11 months ago


Minimum Requirements:
6-12 months Customer Service experience


Bachelor's degree
6-12 months Collections experience
6-12 months Financial Services Industry experience


BMW Financial Services NA, LLC is one of the 26 worldwide subsidiaries of the Financial Services Division of BMW AG. Our momentum is moving at such a rapid pace that we continually exceed average international growth rates and we constantly create new opportunities for our employees worldwide. Be a part of our exciting growth by expressing an interest in our

Inbound Collections Specialist position located at our Hilliard, Ohio office.

As an Inbound Collections Specialist you are responsible for handling inbound collections calls on accounts that are 15-85 days past due in order to manage delinquency, make payment arrangements and to ensure the section meets the service level objectives. You will also be required to follow-up with customers as needed by preparing and sending documents within Corporate Guidelines, coordinate with BMW FS Shared Services and General Accounting, BMW of North America, BMW Retailer Centers, Banking/Brokerage Institutions, and other third parties in resolving customer issues. In this position you will need to exercise sound judgement in decision making regarding credit disputes, requests for fee waivers, and refunds using the 5 Core Values, ONE Philosophy, and BMW Policies and Procedures.

Work schedule may require evenings and Saturdays.

Join the BMW Financial Services team and enjoy a high-performance benefits package which includes:

Company paid medical, dental and vision insurance

Employee car program
401(k) savings plan

Retirement Income Account (RIA)

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

What are you waiting for? Put yourself in the driver's seat of your career and apply for our

Inbound Collections Specialist position today!

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Inbound Collections Specialist

BMW Group