Inbound Billing- Customer Service Representative

Optimumcx Reno , NV 89509

Posted 2 weeks ago

You must be a resident of Nevada to be considered. Compensation: $12 - $14.50 an hour, depending on performance.

This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technolgy and environment requirements for this position. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge in professional customer service and have excellent written and verbal communication skills. Billing specialists will be participating in paid, virtual training from home. In this role, the billing specialist should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs.

The primary role of the Inbound Billing Specialist is supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Our primary calls consist of:

    *
  • Billing: Customer calls consist of a variety of questions regarding their current products and if they have coverage. Agents will utilize the systems available to access and determine if the customer is current on their coverage, if their credit card is updated, if they are an ACH or Echeck customer to verify if we have received their payments. Agents are expected to review the account, answer the customers questions.
  • *
  • Customer Service: Customer calls consist of general questions regarding their current products, coverage amounts, differences between their products. Agents are expected to review the account and answer the customers questions.

Requirements

  • Must be at least 18 years of age
  • *
  • Must have a HS Diploma/GED
  • *
  • Must reside in the state of Nevada
  • *
  • Must be able to pass a background check
  • *
  • A quiet workspace, ergonomic chair and desk
  • *
  • Reliable internet connection with a minimum of 50 Mbps download/15 Mbps upload speed
  • *
  • Must be able to type a minimum of 25 WPM
  • *
  • Self-motivated/Self-disciplined
  • *
  • Strong Work Ethic
  • *
  • Professional Demeanor
  • *
  • Computer Skills
  • *
  • Detail Oriented
  • *
  • Strong communication skills both verbal and written

Technology Requirements:All Applicants must have their own computer equipment. Below are the necessary computer requirements. Please do not apply unless all requirements have been met.

    *
  • Windows 10 Pro
  • *
  • Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
  • *
  • 8 GB RAM or better
  • *
  • Two or more monitors
  • *
  • Ergonomic keyboard and mouse
  • *
  • Webcam
  • *
  • Headset- Must have noise cancelation and a mute button.
  • *
  • Direct Ethernet connection
  • *
  • Consistent 50/10 Mbps Internet connection

Benefits

  • Full time work hours
  • *
  • Paid training
  • *
  • Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
  • *
  • Benefits offered after completion of 60 consecutive workdays
  • *
  • PTO Accruals day one
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative (45K)

Supplyhouse.Com

Posted 5 days ago

VIEW JOBS 11/19/2020 12:00:00 AM 2021-02-17T00:00 <p>SupplyHouse.com, a growing and successful eCommerce company seeks help in our Reno location, on our Customer Service team! The ideal candidate will be comfortable speaking to customers, self-motivated, and have a college degree. Prior customer service experience is not required. The selected candidate will receive product training and attend a weekly customer service meeting. If you are motivated and want to start a career with a rapidly growing company, we want you to apply!</p><p>Due to the circumstances regarding COVID-19, we are searching for someone who can currently perform this job remotely UNTIL they can transition into our Reno office when it reopens.</p><p><br></p><p><strong>Job Type: </strong>Full-time</p><p><strong>Salary: </strong>$45,000 /year ($21.63 /hour)<br></p><p><strong>Hours: </strong>Monday - Friday, 8am-5pm with a 1 hour lunch break.</p><p><strong>Location:</strong> Reno, NV (Lemmon Valley)</p><p><br></p><p><strong>Responsibilities include:</strong></p><ul> <li>Answering phones in a friendly and professional manner</li> <li>Filtering customer calls and entering information on task sheets</li> <li>Placing customer orders</li> <li>Setting up customer returns</li> <li>Answering basic product questions</li> </ul><p><strong>Requirements</strong></p><ul> <li>Associate's degree required, Bachelor’s degree preferred</li> <li>Ability to work both independently and as part of a team</li> <li>Excellent verbal and written communication skills</li> <li>Strong customer service skills</li> <li>Ability to remain calm during escalated situations</li> <li>Independent and thorough decision making</li> </ul><p><strong>Benefits</strong></p><ul> <li> <strong>Benefits – </strong>401K with company match, great medical, dental, and vision, life insurance, vacation and sick days.</li> <li> <strong>Food … and lots of it – </strong>We have a fully stocked kitchen and catered breakfast and lunch 2 days a week</li> <li> <strong>Opportunities to give back </strong>– We provide many opportunities throughout the year to give back to our local communities.</li> <li> <strong>Pet friendly office – </strong>Some of our employees are 4-legged and furry!</li> <li> <strong>Casual dress code – </strong>Think jeans and a t-shirt</li> <li> <strong>Fun </strong><strong>–</strong> We hold tons of exciting team events each quarter!</li> <p><strong>Interested</strong>? <strong>Check us out</strong>! <a href="https://www.supplyhouse.com/our-company" rel="nofollow noreferrer noopener" class="external">https://www.supplyhouse.com/our-company</a></p> <p><br></p> </ul> Supplyhouse.Com Reno NV

Inbound Billing- Customer Service Representative

Optimumcx