In Room Dining Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role:

Join our team at Four Seasons Hotel Westlake Village as an In Room Dining Supervisor, where you'll lead a dedicated and dynamic team in delivering exceptional service. Your role will involve ensuring every guest receives personalized attention and unforgettable experiences through prompt and attentive room service. Be part of creating lasting memories for our guests in a luxury hospitality setting.

What you will do:

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel's Room Service Department to ensure that established cultural and core standards are met.

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.

• Attend regular operational meetings to ensure effective coordination and cooperation between departments.

• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

What you bring:

• Excellent reading, writing and oral proficiency in the English language.

• Knowledge of food & beverage service, cost control, labor control and accounting.

• Previous experience in Room Service / In Room Dining is preferred

• The ability to operate computer equipment and other food & beverage computer systems.

What we offer:

• Hourly Range: $22.47

• Health Insurance - Medical, Dental & Vision

• Company Match 401K Plan

• Complimentary stays at Four Seasons Worldwide

• Complimentary meals in our Wellness Café

• Laundered Employee Uniform

• Employee Assistance Program

• Investment in your Wellbeing

• Life Insurance

• Complimentary on-site parking

• Training programs, tuition reimbursement

• Growth & Development opportunities

Schedule & Hours:

• Full time position

• Must be able to work weekends, overnights, and holidays

• Open availability is required

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf