In House Marketing Manager

Diamond Resorts Corporation Capistrano Beach , CA 92624

Posted 5 months ago

JOB SUMMARY

The In House Marketing Manager is responsible for all internal marketing activities at the designated location(s). The Manager provides direct management of the Tour Receptionist, Gifting and Concierge as well as other Marketing team members. The Manager develops, establishes and maintains marketing strategies to meet organizational objectives. The Manager effectively manages the marketing, advertising and promotional activities within the designated location(s), as directed by the Director of Marketing and company initiatives.

ESSENTIAL JOB FUNCTIONS

  • Interviews, hires and trains team members.

  • Plans, assigns and directs work.

  • Conducts performance reviews.

  • Motivates, rewards and provides disciplinary actions according to Diamond Resorts International policies and procedures.

  • Provides supervision of his/her direct reports.

  • Leads department initiatives to increase productivity.

  • Conducts weekly staff meetings to ensure departmental goals are being met.

  • Trains and motivates staff on scripted presentations and area information.

  • Oversees quality control on all in-house Marketing programs/activities.

  • Provides guidance to Supervisor on weekly goal setting within the department.

  • Maintains total site marketing penetration as set by Diamond Resorts International.

  • Runs daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report and Five Year Owner Arrival Report.

  • Compiles reports as directed by the Director of Marketing.

  • Conducts weekly and monthly review of targeted threshold including monthly evaluation of each Concierge.

  • Develops and updates all standard operating procedures for the In House Marketing department.

  • Coordinates with Sales regarding new marketing programs or changes thereof (booking/gifting policies).

  • Oversees work schedules to control overtime.

  • Submits team member payroll in a timely manner.

  • Provides superior customer service in accordance with the Company DRIven to Excellence standards.

  • Consistently practices the Meaning of Yes and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.

  • Operates office machinery (i.e., computer, copy machine, fax machine).

  • Completes all required Company trainings and compliance courses as assigned.

  • Adheres to Company standards and maintains compliance with all policies and procedures.

  • Performs other related duties as assigned.

EDUCATION

  • Bachelor's degree or equivalent experience in related field.

EXPERIENCE

  • A minimum three (3) years of supervisory experience in the timeshare or vacation ownership field.

SUPERVISORY RESPONSIBILITIES

Provides immediate supervision to direct reports. Oversee and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

LICENSE & CERTIFICATIONS

  • This position does not require licenses or certifications.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Ability to lead and mentor a team.

  • Proficient is the use of marketing software systems & databases.

  • Ability to run and analyze reports for management purposes.

  • Proficient in reading and understanding annual budgets and Atlas statistical reporting.

  • Ability to run and analyze reports for management purposes.

  • Proficient in reading and understanding annual budgets and Atlas statistical reporting.

  • Ability to negotiate effectively.

  • Ability to carry out responsibilities in accordance with organizational policies and applicable laws.

  • Proficient in producing written narratives updating management on any aspect of job-related issues and/or concerns.

  • Excellent interpersonal and communication skills.

  • Detail oriented.

  • Computer proficiency in Microsoft Word, Excel and Outlook.

  • Excellent customer service skills.

  • Proficient in time management; the ability to organize and manage multiple priorities.

  • Ability to take initiative and effectively adapt to changes.

  • Recognizes an emergency situation and takes appropriate action.

  • Able to establish and maintain a cooperative working relation.

  • Able to use sound judgment; work independently, with minimal supervision.

  • Strong analytical and problem solving skills.

  • Performs well with frequent interruptions and/or distractions.

'194661


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Marketing Concierge

Diamond Resorts Corporation

Posted 3 months ago

VIEW JOBS 9/10/2019 12:00:00 AM 2019-12-09T00:00 JOB SUMMARY Under general direction, the Concierge-CA provides vacation counselors with qualified prospects for vacation ownership presentations and provides general concierge services for all members, owners and guests by offering area information and booking activities. ESSENTIAL JOB FUNCTIONS * Book qualified prospects for vacation ownership presentations or alternate marketing options. * Maintain the site minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment. * Provide a specialized check-in experience, and possibly, escort guest to unit, as defined by role. * Learn and deliver branded and scripted marketing pitch. * Collect deposits for vacation ownership presentations booked. * Book and sell area activities for on-site guests according to business needs and as directed by management. * Provide guests with site and area information upon request. * Be familiar with all company programs, systems and resorts. * Remain current on all area attractions and dining options. * Know your home resort and all of the amenities that it offers to members, owners, and guests. * Report all negative guest experiences to the In House Marketing Manager. * Participate in a weekly and monthly review of targeted penetration and budgeted Volume per Guest (VPG) with management. * Responsible for offering full concierge services to guests by calling them prior to their arrival, as well as calling guests who are already on property. * Responsible for covering a variety of shifts according to business needs, including VIP Concierge, Pre-Arrival, Lobby Ambassador/Greeter and desk Concierge. * Responsible for attending all in-house, regional, and staff meetings and trainings, as requested by management. * Perform accurate accounting and reporting of all shift(s) details as directed by manager. * Responsible for completing all required company trainings and compliance courses as assigned. * Adhere to company standards and maintains compliance with all policies and procedures. * Perform other related duties as assigned. EDUCATION * High School Diploma or equivalent. EXPERIENCE * No prior experience or training required. * No supervisory experience required. SUPERVISORY RESPONSIBILITIES * This position does not include supervisory responsibilities. LICENSE & CERTIFICATIONS * This position does not require licenses and certifications. SKILLS & ABILITIES This position requires the ability to understand and follow both oral and written instruction as well as have knowledge of and properly use Standard English and follow office practices. This position must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: * Make appropriate job decisions by following standard department policies and practices. * Ability to work as part of a team and/or independently with minimal supervision. * Must be able to work a flexible schedule: including nights, weekends, holidays, approved overtime and alternative schedules or shifts as requested by Management. * Computer proficiency in Microsoft Word, Excel and Outlook. * Understand how to implement business strategies that are directed by management. * Ability to interpret policies, procedures and manuals. * Excellent customer service skills. * Excellent time management skills, including the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to frequent changes. * Ability to recognize an emergency situation and take appropriate action. * Able to establish and maintain cooperative working relationships with internal and external customers. * Ability to interpret and create spreadsheets. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often of a different nature changing from one task to another, with impending deadlines and/or established timeframes. * Ability to speak competently and confidently in a public setting. * Able to effectively perform job duties with frequent interruptions and/or distractions. * Accurate cash handling skills (the ability to count currency, make and count back change). '209321 Diamond Resorts Corporation Capistrano Beach CA

In House Marketing Manager

Diamond Resorts Corporation