In Clinic Visit Facilitator-Neurology Clinic

Overview

Fairview Health Services is looking for a dedicated Scheduling Coordinator to join our hard working Neurosurgery Care Team based out of Southdale location in Edina, MN! This position is approved for 80 hours every two weeks and is benefit eligible. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year starting), and 403B with up to a 6% employer match; visit: fairview.org/Benefits/noncontract to learn more and get all the details! This role will also cover out Burnsville, Fridley, and Maplewood sites as needed. Pay for this position starts at $20.00 and increases based on experience.

Scheduling neurosurgery cases is completed by facilitating access to surgical services by performing a range of complex surgical registration and scheduling functions as well as other functions that meet the needs of surgical patient care. When working here, we want to support your growth, honor your strengths and feel empowered to make a difference in the lives of others.

Responsibilities/Job Description

Surgery scheduling involves pre-op services based on patients need, partnership with the Financial Securing Center in order to acquire prior authorization, attention to emergent scheduling criteria, and post-surgical follow-up appointments. Additional duties performed as assigned to support surgery scheduling needs.

• Requests and receives medical records from appropriate sources, if applicable.

• Acquires authorization for evaluations, procedures, treatment programs, therapies, etc, from managed care plans and other payers.

• Communicates with patient, staff and referring physician regarding authorization decisions.

• Schedules services such as tests, procedures, follow-up visits and any other services the patient may require as taken from Doctor's orders.

• Produces efficient and accurate schedules and associated reports. Records and updates schedule changes accurately.

• Communicates changes to all involved staff in a timely manner.

• Monitors discharge status of patient, discharges patients and coordinates discharge communication procedures to referring physician.

• Responsible for answering of multiple telephone lines and helping the caller needs quickly and thoroughly.

• Participates actively in department trouble shooting, coordinating patients schedules for multiple fields.

• Seeks out solutions to scheduling difficulties directly through parties involved, area managers, and other available resources

Qualifications

Preferred

• Vocational/Technical training or Associates Degree

• One to Three Years scheduling experience

Other Skills We Desire at Fairview:

High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. An understanding of Dignity, Integrity, Service, Compassion and Innovation.