In Clinic Visit Facilitator

Overview

Want to bring your customer service skills to a growing clinic?

Fairview Health Services are looking for an In Clinic Visit Facilitator to join Brooklyn Park Clinic! This role is approved for 56 hours every two weeks, and is benefit eligible. To learn more about the benefits we offer at Fairview including medical, dental insurance, PTO, 401k/403B, click here! Pay for this role starts at $20/hr and increases based on experience.

The M Health Fairview Brooklyn Park location is a great place to work because the staff has a voice here. We have an outstanding team with low ego, and the providers are amazing; they are very involved and always willing to help or offering to hone your skills for personal growth. Leadership is also present and involved with the staff. With 20 specialties and 30 providers, we believe this clinic is a gem! When working here, we want to support your growth, honor your strengths and feel empowered to make a difference in the lives of others.

Responsibilities/Job Description

This position is responsible for supporting in person clinic visits & helping guide patients through the care experience. Visit facilitators capture pertinent medical information from the patient & details the information into the medical record. This role also helps ensure the exam rooms are stocked, equipment & supplies are available, assists with tasks that support the effectiveness & efficiency of the team. The Visit Facilitator may also assist in scheduling & coordinating appointments, preparing schedules & other duties as assigned.

• Prepare patients for their appointments including: communicating prior to their scheduled appointment to ensure medical records are collected, received & available for visit
• Assist in rooming process by collecting & detailing pertinent information: reason for visit, medication review, vitals collection with automated vitals machine, & health questionnaires
• Supports the patient connection to the provider for the visit & serves as a resource ensuring a positive patient/provider experience
• Completes visit wrap-up/after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.
• Communicates efficiently with patients, providers & care team, demonstrating comfort in person & with virtual technologies

Qualifications

Required

• At least 1-year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of: NA, EMT, or HUC program
• Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting

We find those who excel in this position are able to adjust their approach of care depending on developmental & cultural needs of the populations being served. They are also seeking to make the work place better, looking for efficiency's & have innovative thinking. We champion a culture of improvement & are always excited to hear new insights.