In Clinic Visit Facilitator

Overview

We at Fairview Health Services are looking for a driven Visit Facilitator to join the hardworking employees at Fairview Brooklyn Park Clinic. This position is approved for 72 hours every two weeks, and is benefit eligible. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year starting), and 403B with up to a 6% employer match, and tuition reimbursement; visit www.fairview.org/Benefits/noncontract tolearn more and get all the details! Pay for this role starts at $20.01 and increases based on experience.

The Fairview Clinic - Brooklyn Park has 20 specialties and over 30 different providers! The staff at this location have a positive relationship, and we see this walking down the halls. This is a favorite site for students to complete externships due to the wonderful atmosphere and encouraging environment. At M Health Fairview, we want to support your growth, honor your strengths and feel empowered to make a difference in the lives of others.

Responsibilities/Job Description

This position is responsible for supporting in person clinic visits & helping guide patients through the care experience. Visit facilitators capture pertinent medical information from the patient & details the information into the medical record. This role also helps ensure the exam rooms are stocked, equipment & supplies are available, assists with tasks that support the effectiveness & efficiency of the team. The Visit Facilitator may also assist in scheduling & coordinating appointments, preparing schedules & other duties as assigned.

• Prepare patients for their appointments including: communicating prior to their scheduled appointment to ensure medical records are collected, received & available for visit

• Assist in rooming process by collecting & detailing pertinent information: reason for visit, medication review, vitals collection with automated vitals machine, & health questionnaires

• Supports the patient connection to the provider for the visit & serves as a resource ensuring a positive patient/provider experience

• Completes visit wrap-up/after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.

• Communicates efficiently with patients, providers & care team, demonstrating comfort in person & with virtual technologies

Qualifications

Required

• At least 1-year of customer service experience

• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

• Current nursing, medical, social work, psychology, or pharmacy student

• Successful completion of: NA, EMT, or HUC program

• Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting

We find those that exceed in this position also exhibit these characteristics: High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A solid understanding of Dignity, Integrity, Service, Compassion and Innovation.