Assist with processing, or processes Inbound or Outbound shipments. Responsible for documentation and preparation of documents, or document receipt; timely clearance of shipments or traffic coordination to correctly process shipments. Model and act in accordance with our guiding principles and core values.
The description below is a broad job description that describes the nature of Import, Export and Breakbulk positions, which overall are similar in providing service to customer accounts, shipments, and regulatory compliance. It also outlines the level of positions to advance.
Secure necessary documentation when incomplete information is provided; may involve more limited or first reviews.
Complete documentation for receipt of shipments, or review documentation to correctly process shipments.
Process documents through the appropriate system in a timely manner to ensure compliance with established deadlines.
Arrange, book, and confirm space on flights, freight, cargo, and other transportation methods.
Develop and maintain excellent customer service to internal and external customers, to advise of shipment details, and provide quotations.
Trace key transaction information (HBL, commercial invoice, and other required documents) to determine if available. Index and create tracking files to initiate clearance process, once documents are received.
Follow-up with carriers, manage pre-alerts daily, and maintain record of all communications in files.
Inform supervisor of problems and irregularities.
Assist in coordination and communication of release to carrier, internal or external customer.
Improve understanding and knowledge of basic and advanced features of internal systems.
Actively pursue a better understanding of the process (through self- study, courses, and seminars presented by approved sources, and receive certification of competency in these applications).
Receive, review and process documentation for an assigned base of accounts, and process documents through the system.
Interface with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions.
Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy.
Process other duties required for compliant release and timely delivery and receipt of shipments after release including but not limited to OGA release, cargo delivery set-up, and client invoicing.
Serve as single point of coordination between customers (internal and external), U.S. Customs and Border protection and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives.
Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.
Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licenced broker for response.
Coordinate the release of goods from the carrier or governmental agency examinations that may be required.
Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed.
Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within time standard specified.
Actively pursue a better understanding of the process through self-study, as well as courses and seminars presented by approved sources.
Improve understanding and knowledge of the established system, in both its basic and advanced features.
Perform other duties as assigned.
Position Specific Responsibilities:
All roles will require various levels of understanding for their internal processes, best practices, customer service, laws, rules, and regulations, and related areas. Based on area of assignment roles may have:
Air and Ocean Import/Export: greater involvement with the quote, sales leads, and customer on-boarding process
Ocean: chassis and container returns
Gateway: Booking, monitoring and transferring of loads
Brokerage: Processing and filing of regulatory documents
Education & Certifications: Required:
High School Diploma or GED required.
Level I: Less than one year related experience required.
Special Knowledge Required:
Level I & II: PC Literate. Basic proficiency in Microsoft Office, Internet, web based and job specific software applications; Accurate typing and / or data entry skills; Responds promptly and professionally to customer needs; Identifies and resolves problems in a timely manner; balances team and individual responsibilities. Following policies and procedures and ability to understand laws, rules and regulations in areas of assignment.
Interpersonal & Communication Skills Required:
Level II: Same as above, and read and interpret documents and write routine correspondence. Coordinating communication across groups. Raising potential concerns or customer requirements.
Level II and Above: Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance measurements. Gather and analyse documents skilfully. Balance team and individual responsibilities, exhibit objectivity and openness to others' views.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Nearest Major Market: Miami
Ceva Logistics U.S., Inc.