Import Brokerage Agent

Crane Worldwide Logistics Houston , TX 77020

Posted 3 months ago

General Description

Controls import activities on a day to day basis. Develops and maintains relationships with key customers and key suppliers resolving concerns

Essential Job Functions

  • Compile and prepare commercial regulatory documents for entry processing

  • Coordinate and confirm release while operation in compliance of US customs regulations,

  • Coordinate/assist the release of goods from the carrier, customs or other governmental agency examinations that may be required

  • Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.

  • Communicate, and coordinate all customs clearance

  • Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary.

  • Prepare customs entries and follow-up with the clearance process on all entries prepared

  • Scan, file, copy, and assemble documents including: bills of lading, dock receipts, licenses, and consulate documents.

  • Calculate duties or tariffs to be paid on merchandise

  • Review rates, trace product movement, file entries with Customs; provide clarification and valuation of merchandise

  • Process post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacks

  • Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved

  • Stay up-to-date on all customs changes

  • Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to supervisor/manager.

Other Skills & Abilities

  • Good oral and written communication skills

  • Must have excellent customer service skills

  • Basic Computer Skills

Education & Experience

  • High School Diploma or GED

  • Three Years industry Experience

  • Minimum five years related experience

Physical Requirements

  • Talking, hearing and using hands to operate computer equipment

  • Vision abilities required by this job include close vision and the ability to adjust focus

  • Job may require extended sitting or standing, use of standard office equipment.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information:

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disable

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Import Brokerage Agent

Crane Worldwide Logistics