Controls import activities on a day to day basis. Develops and maintains relationships with key customers and key suppliers resolving concerns
Essential Job Functions
Compile and prepare commercial regulatory documents for entry processing
Coordinate and confirm release while operation in compliance of US customs regulations,
Coordinate/assist the release of goods from the carrier, customs or other governmental agency examinations that may be required
Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.
Communicate, and coordinate all customs clearance
Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary.
Prepare customs entries and follow-up with the clearance process on all entries prepared
Scan, file, copy, and assemble documents including: bills of lading, dock receipts, licenses, and consulate documents.
Calculate duties or tariffs to be paid on merchandise
Review rates, trace product movement, file entries with Customs; provide clarification and valuation of merchandise
Process post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacks
Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved
Stay up-to-date on all customs changes
Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to supervisor/manager.
Other Skills & Abilities
Good oral and written communication skills
Must have excellent customer service skills
Basic Computer Skills
Education & Experience
High School Diploma or GED
Three Years industry Experience
Minimum five years related experience
Talking, hearing and using hands to operate computer equipment
Vision abilities required by this job include close vision and the ability to adjust focus
Job may require extended sitting or standing, use of standard office equipment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disable
Crane Worldwide Logistics