GENERAL DUTIES & RESPONSIBILITIES
Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs.
Through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team.
Creates data maps and transaction workflow documents showing exactly how every field of information will be converted. Data mapping forms the technical specification for the conversion and, in some cases, may generate code. Shares data maps with programmers, clients and others as appropriate to ensure successful conversion. Refines mapping through validation.
As part of the conversion process, tests customized software against customer specific needs sharing reports and application specific data with customers that reflect how conversion data will be processed. Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements. Obtains formal customer acceptance of results.
Examines client processes, forms and reports, determines operational needs and documents what software will do and all related processes, forms, reports, etc. to be used after conversion is complete.
May develop new procedures with client to ensure FIS software is used appropriately.
Carefully examines data and reports to make sure conversion is proceeding correctly, runs test scripts with various data to see how new or customized transactions process through the software and verifies and validates accuracy of data through the generation of a variety of reports. Validation may include completion of prior system to FIS balancing.
Coordinates and conducts readiness review. This includes directing the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports. The readiness review process ensures the customer training and procedures, the system, and the conversion data are correct and ready for actual conversion.
Customizes FIS software through the use of authoring tools to meet individual customer needs modifies screens and data fields, creates new forms, screens, product sets, tables, etc.
Throughout project, provides expertise to answer questions and guide clients in the use of the system.
Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.
Acts as an on-site resource during conversion and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during conversion week. Reviews the conversion results (reports, balancing of systems, balancing system conversion to associated General Ledger accounts, errors with the customer and obtains client sign-off. Coordinates and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes and balancing adjustments.
Other related duties assigned as needed.
Associate's degree in business or related field or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Communicates ideas both verbally and in written form in a clear, concise and professional manner
Requires advanced working knowledge of FIS systems as well as the industries in which FIS competes for business
Ability to understand, apply and explain concepts
Ability to handle project commensurate with job expectations
Ability to analyze and solve problems using learned techniques and tools
Requires human relations, negotiation and documentation skills
Requires high attention to detail
Positions involving data mapping require strong analytical and technical skills
Ability to translate client requirements to technical specifications and communicate to technical staff
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Flexibility, versatility, dependability
FIS JOB LEVEL DESCRIPTION
Entry level professional role. Fundamental knowledge of basic skills/concepts with moderate level of proficiency. Works under close to moderate supervision with limited latitude for independent judgment. Works with management or senior peers on non-complex projects or as part of a team on more-complex projects, to learn through experience. Is an active team member, shares ideas and suggestions appropriate for level of experience. Typically requires one to three years implementation and/or conversion experience with a demonstrated ability to handle small project complexity.