Implementation Technician

Iconma, L.L.C. Las Vegas , NV 89134

Posted 3 weeks ago

Implementation Technician

Location: Las Vegas, NV

Duration: 11 months with possible contract to hire


  • This position is responsible for leading the timely installation and service of client connectivity products in client Patient Service Centers and Client offices.

This Includes:

Managing the timely installation, training, upgrade, relocation or removal of the products, coordination and implementation of: Phone, DSL Cable-modem communications and Cabling.

Working with Dispatchers and others to schedule installation events. Single Point of Contact with Client and Sales for status of installation, Follow up with clients to ensure satisfaction with installation and training. Communication with Client, Sales Representatives, Vendors, Hardware Preparation Team, Installers, Bridge team members and Help Desk.

Perform post-installation survey to ensure quality. Effective verbal and written communications with technical and non-technical individuals. Knowledge of Medical field strongly preferred. Professional attire and demeanor a must.

Familiarity with using problem tracking monitoring application, Astea, would be beneficial. Company provided cell phone for this use.

Additional Job Details:

This position requires the use of company provided cell phone and vehicle for use to travel to locations requiring IT support, up to 8 hours a day (some overtime may be incurred). Candidate must report onsite each day at the address noted to pick up their vehicle and perform routine administrative functions. Familiarity with using a company provided cell phone for problem tracking and route designations.

Skills Needed:

  • Preferably the application, "Astea Alliance". 5 Years Windows OS knowledge as well as computer hardware and peripherals support.


Skill/Role Level Years Preference

  • Technician Intermediate 5.0 Preferred

  • Technical Support Intermediate 5.0 Preferred

Certification/Credentials Clearance:

Certification Credential Preference

A+ Certified Preferred'

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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Implementation Technician

Iconma, L.L.C.