Location: Las Vegas, NV
Duration: 11 months with possible contract to hire
Managing the timely installation, training, upgrade, relocation or removal of the products, coordination and implementation of: Phone, DSL Cable-modem communications and Cabling.
Working with Dispatchers and others to schedule installation events. Single Point of Contact with Client and Sales for status of installation, Follow up with clients to ensure satisfaction with installation and training. Communication with Client, Sales Representatives, Vendors, Hardware Preparation Team, Installers, Bridge team members and Help Desk.
Perform post-installation survey to ensure quality. Effective verbal and written communications with technical and non-technical individuals. Knowledge of Medical field strongly preferred. Professional attire and demeanor a must.
Familiarity with using problem tracking monitoring application, Astea, would be beneficial. Company provided cell phone for this use.
Additional Job Details:
This position requires the use of company provided cell phone and vehicle for use to travel to locations requiring IT support, up to 8 hours a day (some overtime may be incurred). Candidate must report onsite each day at the address noted to pick up their vehicle and perform routine administrative functions. Familiarity with using a company provided cell phone for problem tracking and route designations.
Skill/Role Level Years Preference
Technician Intermediate 5.0 Preferred
Technical Support Intermediate 5.0 Preferred
Certification Credential Preference
A+ Certified Preferred'
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.