Wordstream Boston , MA 02115
Implementation Specialists work directly with customers to help them get the most out of WordStream Advisor, our PPC Software product, and our 20 Minute Work Week by assisting in software set-ups and training. This role is a hybrid between a customer service representative and a web developer. Youll dive into our customers websites and implement conversion tracking codes, call tracking codes, and any feature that helps our customers optimize the features of our software and help them be successful.
We are looking for smart, motivated and consultative individual that can work independently but also as part of a team, thinking entrepreneurially to adjust to the needs of our growing customer base. You will be responsible for identifying what customers do not have conversion tracking turned on and proactively reach out to them with an offer of assistance. You will also handle support requests from individual Customer Success Specialists for their clients needing assistance. This role with work directly with clients in their website environment and in some instances with their website providers, to correctly install conversion tracking codes. This position requires excellent communication skills as well as patience in dealing with a non-technical audience.
Essential Skills & Experience:
A little about WordStream and our market space...
WordStream is a venture-backed SaaS company and the preeminent thought leader in the world of Pay-Per-Click (PPC) marketing. We develop online advertising software and provide managed services to help small businesses and agencies grow through paid search and paid social.
Founded in 2007, WordStream has evolved from a simple keyword tool into the premier solution for businesses using Google AdWords, Facebook Advertising, or Bing Ads. Our cloud-based software is constantly evolving to meet the changing needs of our customers, and the results speak for themselves: more web traffic, higher-quality leads, and increased profits, every day.
We offer a high-energy, innovative work environment where individual contributions are valued and rewarded. Our new offices, located in the Prudential Mall, are sleek and modern; our open workspace lends itself to cross-departmental collaboration and industry-shaping innovation.
WordStream is building a world-class product and an enviable workplace culture. We reward our team members with a positive environment, competitive pay, great benefits, and ample opportunities for career advancement.