Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Implementation & Support Specialist

Expired Job

Wordstream Boston , MA 02115

Posted 2 months ago

Implementation Specialists work directly with customers to help them get the most out of WordStream Advisor, our PPC Software product, and our 20 Minute Work Week by assisting in software set-ups and training. This role is a hybrid between a customer service representative and a web developer. Youll dive into our customers websites and implement conversion tracking codes, call tracking codes, and any feature that helps our customers optimize the features of our software and help them be successful.

We are looking for smart, motivated and consultative individual that can work independently but also as part of a team, thinking entrepreneurially to adjust to the needs of our growing customer base. You will be responsible for identifying what customers do not have conversion tracking turned on and proactively reach out to them with an offer of assistance. You will also handle support requests from individual Customer Success Specialists for their clients needing assistance. This role with work directly with clients in their website environment and in some instances with their website providers, to correctly install conversion tracking codes. This position requires excellent communication skills as well as patience in dealing with a non-technical audience.

Requirements

Competencies:

  • Excellent written and verbal communication skills
  • Exceptional analytical/problem-solving skills
  • Capable of balancing multiple assignments and manage personal workflow
  • Has a can do attitude and solution oriented; willing to do what it takes to solve problems for our customers and WordStream
  • Ability to address issues on short notice or tight deadlines when necessary
  • Ability to interact and communicate via telephone with customers in a professional manner
  • Capable of communicating technical information in laymans terms and teach/train customers if required
  • Cross-department communication to keep the dedicated Customer Success Specialist up to date but own the situation through to resolution

Essential Skills & Experience:

  • Professional, reliable team player
  • Minimum 1-2 years of experience in a technical contact center environment preferred
  • Understanding of standard web programming technologies such as CSS, HTML5 and Javascript
  • Experience working in and with various content management systems such as WordPress, Squarespace, Wix and Shopify preferred
  • Experience working in and with various landing page providers such as Hubspot and Unbounce preferred
  • Knowledge of various domain providers such as GoDaddy and Web.com a plus
  • Experience with Google Analytics and Google Tag Manager preferred
  • Basic knowledge of databases, web servers and applications
  • Knowledge of Salesforce.com (or other SFA/CRM tool) and MS Office apps including Outlook, Word, Excel and PowerPoint a plus
  • Must be authorized to work in the US; no sponsorships available.
  • Must be flexible to work off-standard hours occasionally or on an as-needed basis

Benefits

BENEFITS

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Unlimited PTO
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Standing desks, cold brew on tap, and an A+ office setup
  • 401k match


A little about WordStream and our market space...

WordStream is a venture-backed SaaS company and the preeminent thought leader in the world of Pay-Per-Click (PPC) marketing. We develop online advertising software and provide managed services to help small businesses and agencies grow through paid search and paid social.

Founded in 2007, WordStream has evolved from a simple keyword tool into the premier solution for businesses using Google AdWords, Facebook Advertising, or Bing Ads. Our cloud-based software is constantly evolving to meet the changing needs of our customers, and the results speak for themselves: more web traffic, higher-quality leads, and increased profits, every day.

  • Search and Social Media Marketing is a $70 billion industry, with more than 10 million businesses currently advertising on AdWords, Facebook, or Bing.
  • In a few short years WordStream has become an industry leader, serving thousands of clients worldwide and we are just getting started!
  • Our award-winning software helps clients experience a phenomenal 65% increase sales and 9% drop in costs associated with those sales.

We offer a high-energy, innovative work environment where individual contributions are valued and rewarded. Our new offices, located in the Prudential Mall, are sleek and modern; our open workspace lends itself to cross-departmental collaboration and industry-shaping innovation.

WordStream is building a world-class product and an enviable workplace culture. We reward our team members with a positive environment, competitive pay, great benefits, and ample opportunities for career advancement.


#LI-MC1

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Currency Administration Implementation Specialist

Brown Brothers Harriman

Posted 1 week ago

VIEW JOBS 11/7/2018 12:00:00 AM 2019-02-05T00:00 At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being. If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you. Join us as an Senior Client Implementation Analyst As a Sr. Client Implementation Analyst, you will take the lead role for new Currency Administration ("CA") business implementations, with a focus on client engagement and an efficient, transparent, low-risk onboarding process. You will serve as the key coordinator of all involved parties during the implementation phase for new CA business, requiring extensive collaboration across both internal and external stakeholders. Responsibilities Include 1. Global CA Client Implementations * Lead project management role for new CA business implementations * Serve as single point of contact with clients and internal/external data agents to ensure all aspects of each CA mandate are fully documented and understood. * Ensure efficient transition process between CA Sales, Product, Operations and Trading. * Coordinate closely with On-Boarding, Legal and Risk to ensure all documentation is in place prior to launch. 2. Operations Management * Maintain expert knowledge of CA product with a detailed understanding of all operational processes and hedging impact on Net Asset Value performance * Develop an intimate understanding of each CA mandate and strategy. * Implement CA program rules and parameters into calculation and trading platforms * Develop and maintain strong relationships with key stakeholders and business contacts in Foreign Exchange, Relationship Management, Custody, Fund Accounting and Transfer Agency. 3. Business Analysis and Facilitation * Determine how changing business needs affect associated systems, products and processes. * Facilitate more efficient business support processes. * Propose insightful, knowledgeable and effective solutions to business, operational and system problems. Qualifications * Bachelors degree or equivalent required. * 5+ years of relevant work experience. * Experience in the financial services industry, a plus. * Knowledge of the BBH business, practices and systems, a plus. * Knowledge of project management principles, practices, tools and techniques. * Advanced consultative and advisory skills, with an ability to work and communicate professionally with internal and external clients. * Strong ability to handle multiple and conflicting priorities, while meeting deadlines. * Exemplary attention to detail. * Strong problem solving and organizational skills. * Experience with standard desktop tools, including Microsoft Office. What We Offer: * A collaborative environment that enables you to step outside your role to add value wherever you can * Direct access to clients, information and experts across all business areas around the world * Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm * A culture of inclusion that values each employee's unique perspective * High-quality benefits program emphasizing good health, financial security, and peace of mind * Rewarding work with the flexibility to enjoy personal and family experiences at every career stage * Volunteer opportunities to give back to your community and help transform the lives of others #LI-POST We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law. Full time Boston Brown Brothers Harriman Boston MA

Implementation & Support Specialist

Expired Job

Wordstream