Implementation Specialist

Implementation Specialist

TELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company. This role requires the employee to work in our Lincoln, NE office, but teleworking may be available upon manager discretion.

RCM Applications

TELCOR Revenue Cycle Management applications are designed to provide laboratories with billing and business management tools to help them grow their business. These products allow labs to effectively compete, improve operational efficiency, improve communication between the department and providers and promote compliance. These product lines primarily target clinical, pathology, molecular, public health/environmental and outreach labs and include the following solutions:

• Remote client order entry/medical necessity checking

• Comprehensive result reporting

• Outreach program-specific rules and pricing processing

• Complete set of regulatory-compliance tools

• Ongoing profitability analysis

• Revolutionary billing information system

Responsibilities

• Learn and understand RCM product line knowledge

• Respond to unscheduled customer calls and emails in a professional, friendly, timely and helpful manner

• Communicate effectively with customers and other TELCOR staff

• Maintain records of communication, issues and remedial actions taken; follow case tracking, service activity and RCM product team development to inform solutions

• Manage bi-directional communication with customers to attain information necessary to update application configurations

• Develop and/or maintain internal documentation for RCM processes, procedures and change control mechanisms

• Participate in all necessary RCM Customer meetings

• Collaborate with others in the organization to ensure successful solutions for issues

• Recommend new or modification of internal processes to serve new purposes, improve workflow, customer satisfaction, product quality and determine requirements to execute

• Continue education and professional development

• Perform basic SQL queries and analyze software specifications to troubleshoot issues

• Perform other duties as assigned or needed

Requirements

• Excellent communication skills both verbal and written

• Ability to analyze large amounts of data and demonstrate excellent customer service

• Associate's degree or equivalent experience required, preferably healthcare accounting/medical billing

TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.

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