The Print Implementation Specialist will play a key role in driving Contract customer satisfaction of print related program set-ups. Coordinate and expedite the execution of print program implementations from customer quote acceptance through set-up on web ordering platform. Coordinate with key partners in operations, E-commerce and with vendors to make sure required program information is gathered and communicated, resulting in customer implementations that are accurate and timely. Function as the primary contact for implementation specific questions and problem resolution. Maintain solid procedures throughout the process.
Coordinate print implementation of print related programs from customer quote acceptance through set-up on web ordering platform
Provide effective communication to the customer, operations, and vendor teams regarding the status of implementations, including project plans and documentation.
Verify that all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, customer requirements, etc.
Follow-up with the customer to collect missing information
Partner with Buyer and vendor to confirm elements of customer program and address questions and concerns
Orchestrate proof acceptance between vendor and customer, ensuring they pass QA
Validate accuracy of items once loaded to web-ordering platform
Adapt to program set-up changes as dictated by the customer, or operations team
Deliver program implementation status updates to customers, Implementation Manager and cross-functional operations team
Raise concerns when implementation plan is at risk and identifies options to get it back on track
Handle multiple implementations at a given time, maintaining visibility to due dates and consistently meeting deadlines
Act as primary contact for questions and problem resolution
Maintain effective follow-through in-line with standard operating procedures throughout the process
Identify opportunities for process improvements, assisting in development of effective strategies to implement them
Participate in the creation of customer facing program documentation
Share vendor performance concerns with management for follow-up
Strong computer and web skills with an ability to learn new systems and tools quickly
Highly organized and detail oriented
Excellent interpersonal, verbal and written communication skills
Flexible team player with ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures
Capable of working efficiently in team and independent situations
Ability to consistently communicate effectively with customers, vendors and associates
Understanding of industry equipment, software and web solutions and how they work together
Minimum 2 years of relevant print/digital copy experience (customer service, sales, project management), preferably with commercial customers
About Our Company:
Taylor Communications Inc. is a go-to-market subsidiary of Taylor Corporation. For more than a century, we've been providing outstanding service and developing innovative products that leverage the technology of our time. By providing market-specific insights and a compelling portfolio of solutions to the healthcare, financial services, commercial and industrial markets, we have become the recognized leader in the management and execution of mission-critical communications.
Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees. We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay. Eligible employees may take advantage our health, dental & vision benefits, as well Holiday Pay beginning the first day of employment.
For more information, visit www.taylorcommunications.com.