Implementation Specialist

Title: Implementation Specialist

Location: Remote or Denver, CO (Hybrid)

Compensation: $70,000 -$85,000

ServiceCore is a rapidly-growing field-service SaaS platform for the liquid waste and construction waste industries. The end markets we serve have been completely overlooked, making us one of the leading players in a HUGE industry with little current competition. Our software helps our customers save dozens of hours and hundreds to thousands of dollars each week which is fueling our explosive growth. Come join a fast-growing B2B SaaS platform that's helping to transform the way our customers manage their businesses.

To support our rapid growth, we're seeking a skilled Implementation Specialist to join our onboarding team and ensure our new-signed customers successfully implement ServiceCore to solve their business needs. We're looking for a highly organized, detail-oriented, and tech-savvy team member who excels at optimizing processes to help customers adopt new technology and is excited to be part of our talented implementation team.

What You'll be Doing

• Work closely with our newly-signed customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support

• Create and maintain project schedules and timelines within project management software to ensure critical milestones are met

• Direct and coordinate the activities of project personnel by routing tasks across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard

• Provide other assistance as needed in support of the department's efforts to maintain strong, long-lasting, and mutually beneficial relationships with clients

• Strive for 100% customer satisfaction during the onboarding process.

• Become a trusted resource for software and productivity trends in the field services domain

What You'll Need to be Successful:

• 2-5 years of experience in a project management or customer-facing role at a Software company OR 2-4 years of experience at a portable toilet, dumpster or septic/FOG business

• Strong project management skills, to build custom onboarding plans to manage these large account onboardings

• You are passionate about organization and can adhere to and improve organizational systems. If there's a way to reduce redundant work, you're on it.

• Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust

• Strong team player but also a self-starter who can work autonomously.

• The ability to collaborate and thrive in a fast-paced, dynamic, and evolving environment.

• Experience working with a suite of software tools - CRM systems (i.e. Salesforce), online support and project management tools (i.e. Zendesk), and internal communication tools (i.e. Slack)

• Be comfortable traveling (up to 25% of your time will be spent on the road), this role will require on-site trips for discovery and go-lives for our new customers

• Empathetic - you want to help and serve our customers to become ServiceCore champions

• Comfortable with change, experimenting, and trying new ideas.

Salary & Benefits:

• $70K-$85K (based on prior experience)

• 12 Company Holidays in addition to unlimited PTO (after 6 months of employment)

• Healthcare, dental and vision insurance

• 401K match

• New computer, top tier hardware

• A well-stocked kitchen in the Denver office