Implementation Specialist, Senior

Fiserv, Inc. San Antonio , TX 78245

Posted 2 months ago

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?

It is an excellent time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a dynamic and growing organization.

What does an Implementation Specialist do?

You will provide analysis and consultation to existing clients during implementations/conversions, to ensure satisfied clients. This role is meaningful to our organization as clients expect high quality assistance with all interactions with Fiserv, from the beginning of a project to the end. The best part of the job is working with the Clients and Fiserv Associates for a successful event. You will always be learning, as every Client event is an educational opportunity.

Essential Job Responsibilities:

  • You will lead or support all aspects of customer implementations

  • Diagnose, research and analyze customer issues and requests

  • You will define detailed project implementation plans

  • Prioritize and raise issues when needed, keeping customers informed of progress.

  • You will serve as the lead contact for daily customer interaction and implementation activities

  • Apply company implementation practices, document procedures, standards, configuration settings and sequences

  • You will coach and prepare customers for successful rollouts of the applications.

  • Identify gaps in functionality and work with product management to improve our products

  • You will develop, track and report key implementation progress metrics

  • Use industry best practices in organizational change management.

  • Build and update product and training documentation.

Required Qualifications:

  • Bachelor's degree is required. Or prior Implementation Management experience for 7 years in lieu of college degree can be considered.

  • 3+ years of professional experience as an Implementation Manager or equivalent position responsible for assisting clients with implementations

  • Hands-on experience working with external clients during project delivery and system training.

  • Excellent verbal and written communications.

  • Experience installing SaaS products and/or experience in an agile product development environment.

  • Experience developing process engineering (maps) and process mapping tools like Visio, Lucidchart

  • Experience in Banking, or Financial Services industry.

  • Excellent client-facing and interpersonal skills

Preferred Qualifications:

  • Independent and fast learner.

  • Experience in delivering small to medium size projects within a matrixed organization environment.

  • Proven working experience in the Banking, or Financial Services industry

  • Solid technical background, with understanding or hands-on experience in software development and web technologies.

  • Solid organizational skills including attention to detail and multi-tasking skills.

  • PMP certification is a plus.

  • Cool under pressure, able to manage many details and priorities.

  • Attention to detail and dedication to high quality results

Travel Required:

  • Up to 60% travel

Learn more about Fiserv:

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.


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Implementation Specialist, Senior

Fiserv, Inc.