Implementation Specialist, Senior

Fiserv, Inc. San Antonio , TX 78245

Posted 2 months ago

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?

It is an excellent time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a dynamic and growing organization.

What does an Implementation Specialist do?

You will provide analysis and consultation to existing clients during implementations/conversions, to ensure satisfied clients. This role is meaningful to our organization as clients expect high quality assistance with all interactions with Fiserv, from the beginning of a project to the end. The best part of the job is working with the Clients and Fiserv Associates for a successful event. You will always be learning, as every Client event is an educational opportunity.

Essential Job Responsibilities:

  • You will lead or support all aspects of customer implementations

  • Diagnose, research and analyze customer issues and requests

  • You will define detailed project implementation plans

  • Prioritize and raise issues when needed, keeping customers informed of progress.

  • You will serve as the lead contact for daily customer interaction and implementation activities

  • Apply company implementation practices, document procedures, standards, configuration settings and sequences

  • You will coach and prepare customers for successful rollouts of the applications.

  • Identify gaps in functionality and work with product management to improve our products

  • You will develop, track and report key implementation progress metrics

  • Use industry best practices in organizational change management.

  • Build and update product and training documentation.

Required Qualifications:

  • Bachelor's degree is required. Or prior Implementation Management experience for 7 years in lieu of college degree can be considered.

  • 3+ years of professional experience as an Implementation Manager or equivalent position responsible for assisting clients with implementations

  • Hands-on experience working with external clients during project delivery and system training.

  • Excellent verbal and written communications.

  • Experience installing SaaS products and/or experience in an agile product development environment.

  • Experience developing process engineering (maps) and process mapping tools like Visio, Lucidchart

  • Experience in Banking, or Financial Services industry.

  • Excellent client-facing and interpersonal skills

Preferred Qualifications:

  • Independent and fast learner.

  • Experience in delivering small to medium size projects within a matrixed organization environment.

  • Proven working experience in the Banking, or Financial Services industry

  • Solid technical background, with understanding or hands-on experience in software development and web technologies.

  • Solid organizational skills including attention to detail and multi-tasking skills.

  • PMP certification is a plus.

  • Cool under pressure, able to manage many details and priorities.

  • Attention to detail and dedication to high quality results

Travel Required:

  • Up to 60% travel

Learn more about Fiserv:

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Workday Financials Functional Implementation Specialist


Posted 3 days ago

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00 A career in our Workday Finance practice, within Workday Consulting services, will provide you with the opportunity to help our clients leverage Workday technology as a tool to enhance and unify Human Resources, talent management, and finance. We focus on understanding the forces shaping their business and developing industry tailored solutions that support our clients through the entire lifecycle of the Workday implementation. In joining, you'll be a part of a team that helps our clients reinvent their financial management capabilities and drive change across their businesses. Acting as a true business partner, we get to know their business so they can achieve business process optimisation and gain access to a full range of financial capabilities, relevant analytics and metrics, and fully auditable process management that delivers accurate and timely financial information for confident decision making with Workday. Responsibilities As a Senior Associate, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: * Proactively assist in the management of several clients, while reporting to Managers and above * Train and lead staff * Establish effective working relationships directly with clients * Contribute to the development of your own and team's technical acumen * Keep up to date with local and national business and economic issues * Be actively involved in business development activities to help identify and research opportunities on new/existing clients * Continue to develop internal relationships and your PwC brand Job Requirements and Preferences: Basic Qualifications: Minimum Degree Required: Bachelor Degree Minimum Years of Experience: 2 year(s) Preferred Qualifications: Degree Preferred: Master Degree Preferred Fields of Study: Business Administration/Management, Finance, Accounting Certification(s) Preferred: Workday Services functional certification and/or engagement manager certification, CPA Preferred Knowledge/Skills: Demonstrates prior proven success in a role utilizing the Workday environment for at least one year. Demonstrates proven thorough knowledge and success in roles advising global organizations on improving efficiency and effectiveness in transaction processing, close and consolidation, budgeting and forecasting, and internal and external reporting, which includes the following areas: * Process improvement in, industry knowledge, and applications of at least one of the following focus areas: shared service and outsourcing, finance transformation, performance management, financial systems optimization, and talent management; * Managerial cost accounting, financial modelling and industry systems/processes; * ERP systems, including SAP, PeopleSoft, Oracle, JDE, Workday, NetSuite. Demonstrates proven thorough abilities and success in roles with analysing detailed finance and accounting processes to identify improvement opportunities in the following areas: * Close and consolidation; * Internal and external reporting; * People and organization structures; * Performance management, budgeting and forecasting capabilities; * Transactional processes eg intercompany, P2P, Order to Cash etc; * Maintenance and building of cost-effective controls. Demonstrates proven thorough abilities and success in roles with simplifying complex processes to improve reliability and achieve cost and cycle time reductions, as well as manage work streams of a complex project to implement improvements. Demonstrates proven thorough abilities and success with identifying and addressing client needs: actively participating in client discussions and meetings; managing engagements including preparing concise, accurate documents and balancing project economics management with the occurrence of unanticipated issues. Demonstrates proven success and thorough abilities to learn and perform in functional and technical capacities, which includes the following areas: * System application implementations and software configurations; * Utilization of PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality; * Produce deliverables within a diverse, fast paced environment, collaborating effectively collaborate across teams and juggling multiple projects and initiatives simultaneously. Demonstrates proven thorough abilities and success as a team member: understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback; providing guidance, clarification and feedback to less-experienced staff. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. Pwc San Antonio TX

Implementation Specialist, Senior

Fiserv, Inc.