Implementation Specialist

Delivra is an email marketing automation platform. We support marketers and entrepreneurs, helping them engage with their customers and create meaningful interactions. We are a 21-person team working collaboratively, putting our customers first and loving the work we do along the way.

At Delivra, we work hard to create a welcoming and inclusive environment that respects all our people. We value diversity and encourage everyone to bring their whole selves to the workplace to promote their unique strengths. Embracing and encouraging the diversity of various perspectives creates a safe and collaborative environment that leads to product innovation, diverse viewpoints and a successful business.

One thing that our team members say they value most is our fun and truly "people-first" culture. Ours is a place where you're given the autonomy to do your best work and provided with all the tools and support you need to do so. Here are some of the things our team loves most about working at Redbrick:

• Highly competitive salary

• Attractive vacation, healthcare & benefits, including generous RRSP matching (Canada) and 401k (US)

• "People-first" culture that prioritizes fun

• Autonomy and freedom to do your best work on your own terms (you won't find any micromanagers here!)

• Flexibility to work remotely

• Remote work fund to create a successful home working setup

• Opportunities to work on interesting products

• High-end hardware and equipment

• Opportunities to learn and grow through professional development support, funding, and mentorship

• Internal mobility: the opportunity to work with various products and teams across the Redbrick portfolio of companies

• Monthly fitness reimbursements to support a healthy and active lifestyle

What does a day look like in my role?

As the Implementation Specialist, you will be key to our Customer Success team. You will complete various projects to assist new Delivra customers and existing customers in implementing new features. Daily, you will be fulfilling technical setup needs, working to meet project timelines and making customers feel confident in their decision to entrust our team with their marketing automation success.

We get it: You want to know what you're signing up for before you apply, right? This is what you need to know: as the Implementation Specialist at Delivra, you will use your technical knowledge and interpersonal skills to ensure each customer is set up for success from day one. How you will impact the business:

Fulfill technical implementation needs:

• Play a key role in customer onboarding from the time they sign the contract through the completion of Delivra feature adoption to ensure customers are set up for success in Delivra's platform.

• This role will be responsible for account setup, configuration of integrations, building automated workflows and data migration.

Own the process for onboarding new SMS customers:

• Serving as the main point of contact for SMS from contract signing through first message sends.

• Work with customers, internal team members, and vendors to ensure the process of setting up SMS goes smoothly.

Assist with form, landing page and email design requests:

• Assist with design requests: Use the Delivra product to create forms, landing pages and emails, source images, and resolve rendering issues.
• A basic understanding of HTML will be required for some projects, while others will be performed in our drag-and-drop editor.

Partner with other Customer Success Team members:

• Provide best-in-class implementation experiences including identifying opportunities to recommend additional services to help customers realize maximum value from our product.

Mitigate onboarding risks:

• Identifying warning signs and proactively seeking solutions.

Create customer resources:

• Assist in creating/maintaining onboarding resources such as help articles or videos, as well as participate in live customer webinars.

Offboard customers:

• When a customer cancels, follow standardized procedures to deactivate accounts and create a smooth transition for all stakeholders.

What we would like to see in you:

Every Redbricker has three things in common: We're curious, hungry, and good-humored. We try our best to balance hard work with good, old-fashioned fun. As the Implementation Specialist at Delivra, there are extra specialties we're on the lookout for:

• Solid software and technical skills, with an emphasis on SaaS applications

• Track record of managing multiple projects while attending to details big and small

• Understanding of CRM and marketing automation platforms

• Proficiency in SQL; understanding of database architecture and database modelling

• Familiarity with tools such as Adobe Dreamweaver to edit HTML

• Experience setting up SMS marketing programs

• Consultative approach to meeting customers' strategic goals

• Outstanding communication skills with the ability to speak with various stakeholders (IT teams, Graphic Designers, Marketing Directors, etc.)

• Demonstrated success coaching customers using a variety of tools including written resources, video tutorials, and webinars

• Strong teamwork and collaboration skills

• Self-motivated and willing to take initiative to proactively solve problems

• Naturally curious; continuous learner

Requirements:

• Bachelor's degree
• 3-5 Years experience in either marketing automation solutions or software implementation project management

What next?

If you're picking up what we're putting down, applying is easy as 1, 2, 3.

• Apply with your cover letter and resume.

• Take this opportunity to tell us your story and why you'd be a good fit for our team.

• Be sure to follow us on Facebook, Linkedin, Twitter, and Instagram for all that is happening and Redbrick and Delivra!

Please note: due to the sensitive nature of data that our employees are privy to, our clients require a criminal background check of Delivra employees and potential employees. Only criminal convictions reasonably associated with the position in question will be relevant to the hiring decision.