Currently this role is working remotely for the foreseeable future
At NRC Health, we promise to help our customers bring human understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same human understanding to each other. Come where culture is everything.
As an associate, you:
Innovate with us to move healthcare forward.
Give back to the community with volunteer time off.
Fit your role and do what you love.
Grow and develop along a career path designed by you.
Support one another - no one says, "That's not my job."
Play hard at beer:30 and team outings - we have a lot to celebrate.
Let life happen with 4+ weeks time off, a flexible work environment, and dress for your day attire.
Live healthy with a comprehensive healthcare plan and wellness program.
Who we want
What you will do
As an Implementation Specialist, you will ensure an exceptional customer experience by leading new or existing clients through the technical implementation process. You will be managing multiple projects and timelines. You will be working with all aspects of survey administration and data collection throughout the implementation process, and will work with internal and external customers to ensure successful and timely configuration after the point of new sale or existing customer up-sell. Additionally, you will be responsible for documenting and communicating project status, data, configuration, and logistical issues with customers. The ideal candidate will be a highly motivated associate that is customer-centered, detail-oriented, and eager to learn all aspects of our offering.
What you need
Bachelor's Degree or 4 years equivalent experience
Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook)
1-3 years' experience in a customer-facing role
Would be nice
SQL experience is preferred
Healthcare experience is a plus
Have Purpose. Think Boldly. Feel Connected. Be Understood.
National Research Corporation