Implementation Specialist

National Research Corporation Lincoln , NE 68501

Posted 2 weeks ago

Currently this role is working remotely for the foreseeable future

At NRC Health, we promise to help our customers bring human understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same human understanding to each other. Come where culture is everything.

As an associate, you:

Innovate with us to move healthcare forward.

Give back to the community with volunteer time off.

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Support one another - no one says, "That's not my job."

Play hard at beer:30 and team outings - we have a lot to celebrate.

Let life happen with 4+ weeks time off, a flexible work environment, and dress for your day attire.

Live healthy with a comprehensive healthcare plan and wellness program.

Who we want

  • When others describe you, do they say you have a self-starter attitude with a high level of detail and a strong sense of ownership and dedication?
  • Do you have a proactive mindset and the ability to work independently?
  • Are you comfortable working with analyzing and discussing data?
  • Do you like to build relationships with people, as well as help problem solve and think critically for both basic and advanced issues?
  • Can you multi-task, take initiative, and work collaboratively in a fast-paced environment characterized by multiple deadlines, changing priorities, and client demands?
  • Do you work well under pressure and are able to meet tight deadlines consistently in a team-centered environment?
  • In the midst of change, is it easy for you to maintain a positive, "can do" attitude?

What you will do

As an Implementation Specialist, you will ensure an exceptional customer experience by leading new or existing clients through the technical implementation process. You will be managing multiple projects and timelines. You will be working with all aspects of survey administration and data collection throughout the implementation process, and will work with internal and external customers to ensure successful and timely configuration after the point of new sale or existing customer up-sell. Additionally, you will be responsible for documenting and communicating project status, data, configuration, and logistical issues with customers. The ideal candidate will be a highly motivated associate that is customer-centered, detail-oriented, and eager to learn all aspects of our offering.

What you need

  • Bachelor's Degree or 4 years equivalent experience

  • Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook)

  • 1-3 years' experience in a customer-facing role

Would be nice

  • SQL experience is preferred

  • Healthcare experience is a plus

Have Purpose. Think Boldly. Feel Connected. Be Understood.

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Implementation Specialist

National Research Corporation