Implementation Specialist

Kelaca is looking for an Implementation Specialist for our client partner in Raleigh, NC. Implementation Specialists collaborate closely with functional consultants and project managers to implement our software and configure the system according to customer requirements. You will be given the opportunity to learn the customer’s current business processes, their issues, and their challenges. You will help map and improve the customer business process by taking advantage of the Company’s products.

Key Responsibilities:

• Assist in customer environment upgrades.
• Coordinate with project managers to review project plans of the installation of customized software.
• Configure systems to help professional services achieve customer’s goals.
• Troubleshoot, analyze, and document customer issues.
• Communicate with clients throughout the software customization process to obtain feedback and approval.
• Translate professional services requests into technical steps to implement.
• Work across various departments to ensure a full understanding of Company products from a configuration perspective.

Skills and Experience:

• Bachelor's degree in computer science, engineering, computer information science, information technology, management information systems, or a related field.
• Basic knowledge of programming concepts – such as variables, functions and arguments, and scope.
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Exceptional communication and customer service skills

Preferred Experience:

• Experience with work ticketing systems such as TeamSupport, ServiceNow, JIRA, Salesforce
• Experience with technical knowledge
• API Platforms (Postman, Insomnia).
• HTML/CSS/XML
• SQL or other relational databases
• Experience in large manufacturing industries.
• Familiarity with agile development practices.

NO THIRD PARTIES.

Job Type:Full-time

Hours of Work in Office: Monday-Thursday; 7am-5pm or 8am-6pm, Friday 1/2 day

FLSA Exemption Status: Exempt

Apply to Kelaca today so we can schedule a conversation with you to further discuss this exciting opportunity.

Kelaca is an Equal Employment Opportunity company and does not discriminate in employment based on: age, disability, national origin, race, color, religion, veteran status, genetic information, gender, sex, gender identity, sexual orientation, pregnancy, or other non-merit factor.