Inhabit Sandy , UT 84093
Posted 2 weeks ago
About Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit's private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit Inhabit.com.
About Streamline VRS
We are the industry leader in vacation rental software. In 2020, we had our best year to date, and we are excited to continue that growth in 2021 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc.
If you're interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you've come to the right place.
Job Description Summary
As a Client Onboarding Specialist, you play a vital role in our growing company. You are the primary point of contact for clients during the onboarding process from start to finish. You conduct online software training sessions covering areas such as revenue management, accounting, housekeeping, etc. The Training Specialist is the "go-to" person for problems concerning "how to" perform specific tasks within the software, ensuring the client is fully trained in the software before they go-live.
We have an innovative, fast-moving team that continuously pushes out new features, always striving to learn and innovate. If you like this kind of environment, we would love to have you on the Streamline team.
We are looking for a highly motivated, polished self-starter with an engaging personality who thrives on personal and professional development. We want someone yearning for longevity and loyalty to our growing company. This position has endless growth opportunities.
What You'll Do (Functions & Responsibilities)
Responsible for coaching new clients in understanding how to set up and use our software
Attends welcome calls and introduces the client to our onboarding learning platform
Creates initial system shells for new clients
Manages and educates clients how to navigate our online learning platform to find their onboarding content and instructions
Schedules/facilitates coaching calls accordingly (based on contract expectations) to get clients' software live on schedule, or as applicable based on progress.
Communicates regularly with clients to ensure they stay on track
Actively participates in internal team meetings
Works cohesively with other onboarding team members to deliver an optimal onboarding experience
Updates clients after each training call accordingly with call recording details & other relevant content discussed
Conducts a review of each system at the end of training in preparation for activation
Escalates & documents any issues or challenges that may arise during onboarding
Participates actively in all team & company meetings
Asks questions and provides suggestions as needed
Responsible for client administration inside our online learning platform & CRM
Works independently to understand and deliver accurate training that educates clients on our products and services
Responds to and troubleshoots client's questions throughout their onboarding
Identifies training gaps and recommends changes to management team as necessary
Updates and sometimes creates new content such as: courses, guides, articles, presentations or any educational materials internal/external as needed
Qualifications
What We're Looking For (Minimum qualifications)
Preferred:
Required:
Enthusiastic, strong work ethic, and positive "can-do" attitude above all
Self-starter attitude with the ability to think creatively and achieve scheduled deadlines
Professionalism and clarity in your verbal, written, and presentation skills
Excellent listener, communicator, and collaborative team player
Friendly, approachable, and eager to learn
Education Requirements
Type
Location
Benefits Include
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
Inhabit