Implementation Specialist

About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit's private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit Inhabit.com.

About LiveRez

LiveRez is redefining the solutions available to professional vacation rental property managers. Our partnership approach aligns our success with the success of our customers and allows property managers to take advantage of new technology and best practices with a minimal upfront investment and risk.

We empower professional vacation rental management companies to efficiently reach new customers, manage properties, reservations, accounting, housekeeping, maintenance, owners, and other mission-critical aspects of their businesses.

Through our partnership, property managers increase bookings, profitability, and guest satisfaction. Our commitment is to make the most of this partnership with each of our customers.

Job Description

As an Implementation Specialist, you play a vital role in our growing company. You are the primary point of contact for clients during the onboarding process from start to finish. The Implementation Specialist is responsible for the delivery and implementation of newly sold software products. The Implementation Specialist will be working directly with clients from post-sale until their product onboarding is complete and their website or distribution product is live. Tasks include working with clients on technical configuration, training, and product testing of new website and distribution implementation projects and consulting with clients on how to best utilize the platforms.

Implementation team members may work with 30 or more different clients at any given time and project timelines aim to be 4 to 6 weeks long but may vary.

We are looking for a highly motivated, polished self-starter with an engaging personality who thrives on personal and professional development. We want someone yearning for longevity and loyalty to our growing company. This position has endless growth opportunities.

What You'll Do

• Works independently to design and deliver training material that educates clients on products and system functionality

• Manage multiple simultaneous implementation projects from data ready to go live.

• Execute product delivery process and procedures

• Configure LiveRez proprietary software to fit the business needs and achieve business goals of each client

• Become a subject matter expert in LiveRez products and the associated subject matter

• Train individual clients on the software platforms they are implementing and lead regularly scheduled group trainings on website product features and functionality

• Perform product testing and quality assurance with clients

• Schedule product launch dates and facilitate a smooth client transition from Implementation to Support and Client Success teams once product is live

• Create, maintain, and own internal and client-facing documentation on process, procedures, and best practices for LiveRez software product offerings

• Troubleshoot errors, implement, or recommend solutions

• Record and report product defects or bugs to the product management team

• Inform clients on other LiveRez products and services they may benefit from and refer internal up-sale opportunities to the Sales team

Qualifications

What We're Looking For

Preferred

• 3 + years software implementation experience

• Vacation rental industry experience

Required:

• Enthusiast, strong work ethic, and positive can-do attitude above all

• Self-starter attitude with the ability to think creatively and take intimate in any environment, setting and achieving goals and scheduled deadlines

• Professionalism and clarity in your verbal, written, and presentation skills

• Must be able to think outside the box

• Excellent listener, communicator, and presenter

Education Requirements

• Bachelors degree or comparable experience

Type

• Salaried, Exempt, Full-Time

Location

• New Albany, IN (Hybrid)

Benefits Include

• Competitive Pay

• Health Insurance: Medical, Dental, Vision and Prescription Plans

• Health Savings Accounts

• Flexible Spending Account

• Dependent Flexible Spending Account

• Critical Illness

• Accident

• Retirement Savings Plan (401K) with discretionary company match

• Short and Long Term Disability

• Company Paid $25,000.00 life insurance

• Supplemental Life and AD&D Insurance

• Employee Assistance Program

• Paid Holidays

• Paid Vacation

• Paid Volunteer Time

• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.