Magaya Cedarburg , WI 53012
Posted 1 week ago
DEPARTMENT: Professional Services
SUMMARY: Implementation specialists form a conduit between companies and their clients. Their objective is to identify the clients' needs and determine how the client will use the systems or software that they've purchased. They ensure that staff at their company have a clear picture of the client's needs so that the resources are correctly configured. Implementation Specialist assists external clients in the implementation of technical systems, software, hardware or solutions. Evaluates client needs, develops configurations that support business processes. Being an Implementation Specialist defines and executes on delivery and implementation plans. Tests and troubleshoots final system setups. May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
DUTIES AND RESPONSIBILITIES:
Implement Magaya products and solutions for new customers
Ensures that implementations are completed on time, within budget, and meet client expectations
Follows department procedures.
Guarantee a successful customer onboarding with Magaya.
Coordinate with customers to design project scope and objectives and ensure achievement of same within required timeframe and monitor completion of projects.
Assist customers in optimal utilization of all software tools
Implementation Specialists may also need to travel in order to meet with clients or implement the software.
Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
QUALIFICATIONS:
Requires a Bachelor's degree.
MUST have between 1 to 2 years of Software Implementation and project management experience.
Customs Compliance/Customs Broker experience preferred.
Certified Implementation Specialist credentials may be an asset.
ABI Software Vendor experience preferred.
Perfect candidate will possess Freight Broker License or be actively studying for.
Self-motivated, communication skills, interpersonal skills, computer skills, multitasking skills, adaptable, able to meet deadlines, problem-solving skills, time management skills, budgeting skills.
Relevant Industry experience is a good to have.
Fluent in English and Spanish.
COMPETENCIES:
PHYSICAL DEMANDS AND WORK ENVIORNMENT:
Occasionally/Frequently/Continually required to stand
Occasionally/Frequently/Continually required to walk
Occasionally/Frequently/Continually required to sit
Occasionally/Frequently/Continually required to utilize hand and finger dexterity
Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl
Occasionally/Frequently/Continually required to talk or hear
Occasionally/Frequently/Continually required to taste or smell
What You'll Love About Magaya
Great Company Culture: Our team is comprised of people who are talented at what they do and have a passion to help our clients.
Work that Stays at Work: Genuine work/life balance served at Magaya! Remote working opportunity available.
Rest and Relaxation: Flexible Vacation and up to 40 hours of sick leave depending on worked in State.
Health Benefits: Full comprehensive benefits program with medical, dental, vision, supplemental offered to all new employees and dependents. Short-term disability, long-term disability, and company paid life insurance.
Prepare for the Future: Competitive 401k plan with a company match.
Learning and Development: From our very own Magaya Software to coding, internal subject matter experts run classes designed to get you up to speed.
Magaya