CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Responsible for supporting the delivery of requests for telecom services. Ensure requests are processed in a timely manner to meet service level agreements (SLA) and customer expectations. Document all order activity and ensure data integrity in CenturyLink (CTL) systems. Responsible for accurate and timely communication of order milestones to internal and externally facing teams - escalating as needed.
The Main Responsibilities
Function in an Entry level position to ensure the timely and complete provisioning of telecom service orders using CenturyLink systems and processes.
Process orders according to Service Level Agreements (SLAs), On Time Performance and quality standards
Manage the assigned queue using time management skills
Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
Become familiar with one or more CenturyLink voice products' processes, builds and designs
Use training and peer knowledge to demonstrate ability to process tasks as assigned for incoming work
Escalate to a higher level as needed
Respond to maintenance and troubleshooting requests
Perform other duties as assigned
What We Look For in a Candidate
Associates degree or equivalent education and relevant experience.
2+ years related experience in specific area or equivalent.
Collaborative skills and use a team approach to accomplishing work.
Verbal, written and interpersonal communication skills.
Experience working in a fast-paced environment and dealing with ambiguity
Project management experience
Familiarity of CenturyLink Provisioning Systems and Processes
Alternate Location: US-Ohio-Dublin
Requisition #: 227346
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.